Schedule Co-ordinator

Bolton Clarke; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking a Schedule Coordinator to manage client schedules, assign staff with required skills, and document activities across our Home & Community Support services on the Gold Coast. You will work with Site Managers to align resources with client needs and drive process improvements.

Ideal candidates have some scheduling experience, strong knowledge of scheduling systems, data analysis, and excellent customer service.

Qualifications

• Minimal scheduling or resource management experience preferred.
• Strong knowledge of scheduling systems and workforce management software.
• Proficient in data analysis and reporting with good planning skills.
• Excellent customer experience and communication abilities.

Responsibilities

• Coordinates and manages client schedules by assigning staff with required skills.
• Communicates with Customer Service Centre and care recipients regarding schedules.
• Ensures accurate documentation of scheduling activities in the system and records.
• Collaborates with Site Managers to align staffing with client needs and service delivery.

Skills

Scheduling systems

Workforce management software

Customer service management

Data analysis

Planning and prioritisation

Tools

Microsoft Office

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As the Schedule Coordinator, you will manage client schedules, assigning staff based on required skills and minimising inefficiencies. You will document scheduling activities accurately, handle queries from the Customer Service Centre, and work with managers to align resources with client needs. You will contribute to process improvements and ensure adherence to Bolton Clarke’s service delivery standards.

Responsibilities

• Coordinates and manages client schedules by assigning appropriate staff with the required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates effectively with the Customer Service Centre (CSC) and care recipients, addresses queries related to schedules and external providers promptly and within an administrative capacity.
• Ensures accurate and timely documentation of scheduling activities using the organisation’s software systems and keeps detailed records of client visits, staff assignments, and changes.
• Collaborates with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs, makes necessary adjustments to schedules to meet service delivery objectives.

About You

• Minimal experience in a scheduling or resource management environment is preferred.
• Strong knowledge of Scheduling Systems, Workforce Management Software and Customer Service Management.
• Proficient in Data Analysis and Reporting, Resource Management and Microsoft Office skills.
• Excellent Customer Experience, Communication, Adaptive Thinking and Planning and Prioritisation skills.

About this location:

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.