Home Care Partner — Flexible Hybrid Schedule

Australian Unity Limited; Tweed Heads; Hybrid; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

LinkedIn Learning access

Staff discounts

Job summary

Australian Unity Limited is seeking a Care Partner to support customers across their care journey, helping them live safely and independently at home or in a chosen setting. You will partner with families and clinical teams to build holistic plans and coordinate services, delivering person-centred care with empathy and professionalism.

The permanent full-time position is based in the Tweed Heads area, with hybrid duties combining client visits, office days, and WFH options.

Qualifications

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.
• Excellent communication skills and confidence using Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
• Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.
• A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.
• Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).

Responsibilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Recognise and raise customer risks, safeguarding concerns and changing care needs through appropriate pathways.
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

Skills

Community care experience

Customer-focused

Communication skills

MS Office proficiency

Education

Certificate IV or Diploma in Community Services

Tools

Customer management systems

MS Office

Job description

Australian Unity Limited is seeking a Care Partner to support customers across their care journey, helping them live safely and independently at home or in a chosen setting. You will partner with families and clinical teams to build holistic plans and coordinate services, delivering person-centred care with empathy and professionalism.

The permanent full-time position is based in the Tweed Heads area, with hybrid duties combining client visits, office days, and WFH options.