Care Partner

Fronditha Care; City of Monash; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working Model

Salary packaging available up to $15,9

Health and well-being program

Employee Assistance Program

Job summary

Fronditha Care is seeking a Care Partner to assess care needs, develop care plans, and coordinate services for SAH recipients. You will work with clients and families to identify goals, prepare budgets, and ensure compliance with care standards.

Responsibilities include building rapport, managing client portfolios, reviewing health changes, and coordinating meetings with stakeholders to ensure quality, culturally sensitive care, and timely service delivery.

Qualifications

• Aged care experience and understanding of care needs.
• Strong communication and problem-solving abilities.
• Ability to negotiate and coordinate with clients and stakeholders.
• Team-oriented with flexibility to adapt to changing needs.
• Greek language skills are preferred.

Responsibilities

• Establishes rapport with care recipients and their family/representatives.
• Manages a dedicated portfolio of clients and coordinates monthly reviews.
• Responds to deteriorating health by reviewing care needs and services.
• Identifies vulnerable clients and adjusts care plans accordingly.
• Provides information about Supports At Home and related rights and budgets.
• Prepares and attends client case conferences and stakeholder meetings.
• Ensures collaborative care planning and compliance with safety and legal requirements.
• Participates in training to meet role requirements.

Skills

Aged care experience

Communication skills

Problem solving

Negotiation

Teamwork

Greek speaking

Job description

Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive, aged care for people of all backgrounds since 1977. We provide a wide range of aged care services and programs to support elders and their families.

Through our core values of Respect, Do Right, Bring Joy and Inspire Better, we deliver a Bounty of Care that provides for the cultural, spiritual and health needs the elders in our care. More than 1000 people choose to work at Fronditha Care, caring for elders across our 5 residential facilities in Melbourne and Newcastle, in their homes and in the community, across metropolitan Melbourne.

About The Opportunity

The Care Partner is the primary contact for a Support At Home (SAH) care recipient or their family, responsible for the assessment of care needs, identification of care goals in collaboration with clients, development of care plans and co-ordination of service delivery to ensure expenditure is within budget. The Care Partner ensures program activities are in accordance with the Aged Care Act, SAH program guidelines and the aged care quality standards.

The day-to-day responsibilities

• Establishes rapport with care recipients and their family/representatives.
• Manages a dedicated portfolio of clients, meeting all monthly, quarterly, and annual review requirements.
• Responds to deteriorating health by reviewing care needs and services.
• Identifies vulnerable clients and ensures their care plan responds to needs associated with vulnerability.
• Provides care recipients and their family members with information as required about:
• Support At Home
• Charter of Aged Care Rights and Support At Home agreements.
• The establishment of their individual budget and monthly statements.
• How the funds can be spent.
• How to ensure these meet legislative compliance and accountability.
• Community resources that can be accessed for additional support.
• Participates in and/or initiates client case conferencing.
• Arranges and attends meetings with key stakeholders as required.
• Ensures a collaborative approach to care planning, ensuring all stakeholders are involved.
• Seeks clinical advisory support to ensure the clinical needs of the client are met and regularly reviewed.
• Participates in all training to meet requirements of the role as directed.
• Assists care recipients and families to make informed choices about their care through the provision of accurate and high-quality information.
• Undertakes regular review and assessment of plans with clients, adjusting as required and considering client preferences.

What success looks like for this role

• Aged care experience – including knowledge of the issues facing older people or people with disabilities and their carers
• Demonstrated understanding of aged care standards and best practice in community aged care
• Excellent communication, problem solving, influencing & negotiation skills, including a capacity to facilitate complaint resolutions
• Thorough understanding and ability to support compliance with Occupational Health & Safety, Equal Opportunity and other professional & legal requirements which affect day-to-day care and other services for clients
• Ability to work independently and as a team.
• Ability to prioritize and be flexible to attend to changing workplace demands
• Greek speaking preferred

Why choose Fronditha Care?

Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.

• Dynamic Team Culture
• Hybrid Working Model
• Salary packaging available up to $15,900 and $2,650 for meals and entertainment.
• Health and well-being program and access to Employee Assistance Program

If you are looking for a rewarding career and for a role where you can make a positive impact in people’s lives, then we’d love to hear from you.

The successful applicant will also be required to undergo a current Police Check.