Support at Home - Care Partner

Caring Support @ Home; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Caring Support @ Home is a registered provider delivering Support at Home services across the community. We enable older Australians to live independently and with dignity in their own homes, guided by Consumer Directed Care principles.

The Opportunity: We are seeking a Care Partner to join our growing team in a leadership-oriented role. You will deliver high-quality, person-centred care coordination for clients with varying and often complex needs, with flexible full-time or part-time

Qualifications

• Minimum 1 yearExperience managing a caseload of clients with complex needs.
• Experience with Home Care Package or Support at Home programs is desirable.
• Strong assessment, care planning, implementation and evaluation skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Deliver care management in line with the Aged Care Act and organisational policies.
• Develop, implement and review comprehensive person-centred care plans.
• Coordinate with internal teams, GPs and allied health professionals.
• Monitor client outcomes and adjust care strategies for optimal service delivery.
• Support clients and families to make informed choices about care.
• Manage client enquiries, concerns and complaints professionally.
• Maintain accurate documentation and regulatory compliance.
• Build and maintain relationships with external stakeholders (e.g. ACAS).
• Contribute to continuous improvement within the Support at Home program.
• Promote high standards of customer service and organisational values.

Skills

Care management

Caseload management

Care planning

Assessment

Communication

Stakeholder engagement

Problem solving

Autonomy

Education

Registered Nurse

Allied Health Practitioner

Job description

Caring Support @ Home is a registered provider delivering Support at Home services across the community. We are committed to enabling older Australians to live independently, safely, and with dignity in their own homes.

Our approach is centred on personalised care, meaningful engagement, and empowering clients through Consumer Directed Care principles.

The Opportunity:

We are seeking a Care Partner to join our growing team. This is a leadership-oriented role suited to someone with strong care management experience.

You will be responsible for delivering high-quality, person-centred care coordination to clients with varying and often complex needs.

Full-time or part-time arrangements are available.
Remuneration will be aligned with experience and clinical background.

Key Responsibilities:

• Delivering care management in line with the new Aged Care Act and organisational policies, within allocated budgets and timeframes
• Developing, implementing, and reviewing comprehensive person-centred care plans
• Coordinating and liaising with internal teams, service providers, GPs, and allied health professionals
• Monitoring client outcomes and adjusting care strategies to ensure optimal service delivery
• Supporting clients and their families to make informed decisions about care
• Managing client enquiries, concerns, and complaints in a timely and professional manner
• Maintaining accurate documentation and compliance with regulatory requirements
• Building and maintaining strong relationships with external stakeholders (e.g. ACAS, community services)
• Contributing to continuous improvement initiatives within the Support at Home program
• Promoting high standards of customer service and organisational values

About You:

We are looking for someone who brings strong care management expertise, with a genuine commitment to improving client outcomes.

You will have:

• Minimum 1 year experience managing a caseload of clients with complex needs, ideally within Home Care Package or Support at Home programs
• Strong assessment, care planning, implementation, and evaluation skills
• Excellent communication and stakeholder engagement abilities
• Sound problem-solving and critical thinking capability
• Ability to work autonomously while contributing to a collaborative team

Highly Desirable:

• Experience working within Consumer Directed Care and aged care compliance frameworks
• Clinical qualification as a Registered Nurse or Allied Health Practitioner

Working Arrangements

• Primarily office-based role
• Regular client visits within the community
• Flexible arrangements available for the right candidate

Essential Requirements

• Current Working With Children Check (or willingness to obtain)
• Current influenza vaccination
• Australian working rights
• National Police Check (or ability to obtain) or NDIS Screening checks