Care Partner (Coordinator)

Uniting Communities; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Flexible work

Wellbeing programs

Job summary

Uniting Communities is seeking a Care Partner to join our Community Aged Care team in Adelaide. You will manage a caseload of clients receiving government-funded services, building relationships with clients, families and external providers to ensure care aligns with goals and standards.

Responsibilities include home visits, care plan updates, risk management and on-call duties, with emphasis on person-centred care and strong compliance.

Qualifications

• Relevant qualifications and/or demonstrated experience in aged care.
• Experience coordinating community-based support services.
• Knowledge of aged care programs and quality standards.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage and coordinate a caseload of clients receiving Support at Home services.
• Develop, review and update care plans to meet client goals and support needs.
• Conduct regular home visits, assessments and reviews.
• Monitor client wellbeing and respond promptly to changes in needs.
• Work collaboratively with families, representatives, clinical teams and external stakeholders.
• Identify, assess and manage client risks.
• Support quality service delivery through effective communication with rostering and support worker teams.
• Investigate and respond to client feedback and complaints.
• Complete accurate case notes, reports and compliance documentation.
• Participate in service improvement initiatives and quality assurance activities.
• Provide supervision and performance reviews for Support Workers.
• Participate in an after-hours on-call roster.

Skills

Aged care

Communication

Organization

Time management

Team collaboration

Microsoft Office

Education

Aged care qualification

Tools

Microsoft Office

Job description

Join a team that puts people first

At Uniting Communities, we're passionate about supporting older Australians to live independently, safely, and with dignity. We are seeking an experienced and compassionate Care Partner to join our Community Aged Care team.

This is a rewarding opportunity for someone who thrives in a client-focused environment, enjoys building meaningful relationships, and is committed to delivering exceptional aged care outcomes.

About the Role

As a Care Partner, you will manage a portfolio of clients receiving government-funded aged care services. Using a person-centred approach, you will work closely with clients, families, service providers, and internal teams to ensure services align with client goals, needs, and the strengthened Aged Care Quality Standards.

Your role will involve conducting home visits, coordinating support services, monitoring client wellbeing, managing risks, and responding proactively to changes in client circumstances.

Key Responsibilities

• Manage and coordinate a caseload of clients receiving Support at Home services
• Develop, review and update care plans to ensure client goals and support needs are met
• Conduct regular home visits, assessments and reviews
• Monitor client wellbeing and respond promptly to changes in needs
• Work collaboratively with families, representatives, clinical teams and external stakeholders
• Identify, assess and manage client risks
• Support quality service delivery through effective communication with rostering and support worker teams
• Investigate and respond to client feedback and complaints
• Complete accurate case notes, reports and compliance documentation
• Participate in service improvement initiatives and quality assurance activities
• Provide supervision and performance reviews for Support Workers
• Participate in an after-hours on-call roster

About You

You are a proactive and organised professional who is passionate about delivering positive outcomes for older people. You can effectively manage competing priorities while maintaining a high level of client care and compliance.

To be successful, you will have:

• Relevant qualifications and/or demonstrated experience in aged care
• Experience coordinating community-based support services
• Knowledge of aged care programs and quality standards
• Strong administration, organisation and time management skills
• Excellent written and verbal communication skills
• A customer-focused and solution-oriented approach
• Experience working with a broad range of stakeholders
• Proficiency in Microsoft Office applications

Essential Requirements

• Current unrestricted Driver's Licence
• Current First Aid Certificate
• NDIS Worker Screening Check (or ability to obtain)
• Ability to undertake regular travel and home visits
• Availability to participate in an after-hours on-call roster

Why Join Uniting Communities?

At Uniting Communities, we are guided by our values of being Kind, Bold and Genuine. We offer a supportive and collaborative environment where you can make a real difference in the lives of others while continuing to grow your career.

Benefits include:

• Meaningful work supporting older people in the community
• Salary packaging benefits
• Ongoing professional development opportunities
• Supportive leadership and collaborative team culture
• Flexible work arrangements where operationally possible
• Access to employee wellbeing programs

Uniting Communities is an equal opportunity employer committed to a safe, inclusive workplace. We welcome applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.