Service Coordinator

My Guardian Group; Sydney; Hybride; AUD 65 000 - 78 000; Plein temps

Avantages offerts par ce poste

Onsite gym

Weekly Friday drinks and nibbles

Healthy snacks and refreshments

Supportive and positive office culture

Résumé du poste

My Guardian is seeking a dedicated full-time, on-site Support Coordinator at our Sydney Olympic Park Head Office. You will build strong client relationships, coordinate staff rosters, and handle high-volume inquiries to ensure smooth operation of services for aged care and disability support clients.

You will work in a fast-paced environment, communicating clearly with families and staff, coordinating resources, and supporting program delivery with attention to compliant processes.

Qualifications

• Strong communication and listening skills essential.
• Ability to work in a fast-paced environment.
• Compassionate, patient and caring by nature.
• High level of organisational skills and attention to detail.
• Ability to learn business systems quickly.

Responsabilités

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in accordance with the SCHADS Award.
• Triage and respond to a high volume of inbound calls and emails as a primary contact for operations.
• Assist with NDIS and aged care program coordination, including service delivery and budget reviews.
• Coordinate client-related services and resources, including maintenance and clinical products.
• Contribute to smooth office operations and record management.

Connaissances

Communication skills

Customer service

Organisational skills

Independent work

Google Docs

Excel

Outils

Google Docs

Microsoft Office

Excel

Description du poste

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

Your key responsibilities will include but are not limited to:

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in full adherence to the SCHADS Award to ensure all shifts are effectively covered and services run smoothly.
• Triage and action a high volume of inbound calls and emails efficiently, serving as a primary point of contact for operational inquiries.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
• Contribute to smooth office operations, including stakeholder communication, record management, and general administration.

The successful candidate must have:

• Able to work in a fast-paced environment.
• Excellent communication and listening skills
• Compassionate, patient, and caring nature
• High level of organisational skills
• Ability to work independently
• Competent using Google Docs and able to learn business systems quickly
• Sound computer skills in Office and Excel (or similar)

Why join us?

• Competitive salary package
• Career growth opportunities
• Onsite gym
• Supportive and positive office culture
• Weekly Friday afternoon drinks and nibbles at Head Office
• Healthy snacks and refreshments

23 October 2026 Sydney Olympic Park New South Wales, Australia Full Time Healthcare & Medical Other