Aged Care Service & Scheduling Coordinator

My Guardian Group; Sydney; Hybrid; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Onsite gym

Weekly Friday drinks and nibbles

Healthy snacks and refreshments

Supportive and positive office culture

Job summary

My Guardian is seeking a dedicated full-time, on-site Support Coordinator at our Sydney Olympic Park Head Office. You will build strong client relationships, coordinate staff rosters, and handle high-volume inquiries to ensure smooth operation of services for aged care and disability support clients.

You will work in a fast-paced environment, communicating clearly with families and staff, coordinating resources, and supporting program delivery with attention to compliant processes.

Qualifications

• Strong communication and listening skills essential.
• Ability to work in a fast-paced environment.
• Compassionate, patient and caring by nature.
• High level of organisational skills and attention to detail.
• Ability to learn business systems quickly.

Responsibilities

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in accordance with the SCHADS Award.
• Triage and respond to a high volume of inbound calls and emails as a primary contact for operations.
• Assist with NDIS and aged care program coordination, including service delivery and budget reviews.
• Coordinate client-related services and resources, including maintenance and clinical products.
• Contribute to smooth office operations and record management.

Skills

Communication skills

Customer service

Organisational skills

Independent work

Google Docs

Excel

Tools

Google Docs

Microsoft Office

Excel

Job description

My Guardian is seeking a dedicated full-time, on-site Support Coordinator at our Sydney Olympic Park Head Office. You will build strong client relationships, coordinate staff rosters, and handle high-volume inquiries to ensure smooth operation of services for aged care and disability support clients.

You will work in a fast-paced environment, communicating clearly with families and staff, coordinating resources, and supporting program delivery with attention to compliant processes.