Service Coordinator

My Guardian Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Onsite gym

Career growth opportunities

Friday drinks and nibbles

Healthy snacks

Supportive office culture

Job summary

My Guardian is a leading aged and disability care provider delivering compassionate, person-centred support from our Sydney Olympic Park Head Office. We are seeking a full-time Care Coordinator to manage client relationships, coordinate rostering, and respond to inquiries to ensure high-quality care.

In this role you will support NDIS and aged care program delivery, manage budgets and service delivery, and help keep operations running smoothly.

Qualifications

• Excellent communication and listening skills.
• Compassionate, patient, and caring nature.
• High level of organisational skills.
• Ability to work independently.
• Competent using Google Docs and able to learn business systems quickly.
• Sound computer skills in Office and Excel (or similar).

Responsibilities

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling per SCHADS Award to ensure all shifts are effectively covered and services run smoothly.
• Triage and respond to a high volume of inbound calls and emails.
• Assist with NDIS and aged care program coordination, including service delivery and budget reviews.
• Coordinate client-related services and resources, including maintenance and clinical products.
• Support smooth office operations, including stakeholder communication and record management.

Skills

Communication

Compassionate care

Organisational skills

Independent work

Google Docs

Office & Excel

Tools

Google Docs

Microsoft Office

Excel

Job description

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

About My Guardian

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

Your key responsibilities will include but are not limited to:

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in full adherence to the SCHADS Award to ensure all shifts are effectively covered and services run smoothly.
• Triage and action a high volume of inbound calls and emails efficiently, serving as a primary point of contact for operational inquiries.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
• Contribute to smooth office operations, including stakeholder communication, record management, and general administration.

The successful candidate must have:

• Able to work in a fast-paced environment.
• Excellent communication and listening skills
• Compassionate, patient, and caring nature
• High level of organisational skills
• Ability to work independentlyCompetent using Google Docs and able to learn business systems quickly
• Sound computer skills in Office and Excel (or similar)

Why join us?

• Competitive salary package
• Career growth opportunities
• Onsite gym
• Supportive and positive office culture
• Weekly Friday afternoon drinks and nibbles at Head Office
• Healthy snacks and refreshments

If you are a motivated and organised individual who is passionate about delivering high-quality support services, building strong relationships with clients and staff, and ensuring care runs smoothly, we would love to hear from you. If you enjoy working in a dynamic environment while being part of a supportive team, this could be the perfect role for you.
Please note that only shortlisted candidates will be contacted.

24 September 2026 Sydney Olympic Park New South Wales, Australia Full Time Healthcare & Medical Other