Care & Service Coordinator — Transition Your Employment Services Skills into Car

My Guardian Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite gym

Competitive salary package

Career growth opportunities

Supportive office culture

Weekly drinks at Head Office

Healthy snacks

Job summary

My Guardian is seeking an organized, motivated administrator to support care coordination at our Sydney Olympic Park head office. The role involves rostering, client liaison, and handling inquiries with sensitivity and care.

You will coordinate staff schedules, assist with NDIS programs, and help manage budgets and compliance while ensuring top-quality service delivery to clients and families.

Qualifications

• Able to thrive in a fast-paced setting.
• Strong verbal and written communication is essential.
• Excellent organisational and time management capabilities.
• Able to work independently with minimal supervision.
• Familiar with Google Docs and basic business systems.
• Experience coordinating client services in care or similar environments.

Responsibilities

• Build relationships with clients and families, delivering high-quality, customer-focused support.
• Rostering and scheduling staff per SCHADS Award to ensure shifts are covered.
• Triage and respond to a high volume of inbound calls and emails as the primary contact.
• Assist with NDIS and aged care program coordination, including service delivery and budgets.
• Coordinate client services and resources, including maintenance and clinical products.
• Support smooth office operations, including stakeholder communications and record management.

Skills

Fast-paced environment

Communication skills

Organisational skills

Independent work

Google Docs

Tools

Google Docs

Office

Excel

Job description

About My Guardian

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

About the role

If you have experience managing fast-paced schedules, dynamic route optimization, strict SLAs, and real-time operational logistics, your skills are far more versatile than you think. Whether your background is in field service dispatch, fleet management, transport logistics, or trades coordination, you already know how to triage live schedule disruptions, solve resource bottlenecks on the fly, and keep calm under pressure.

At My Guardian, we value your sharp organization, rapid problem-solving, and operational precision—and we give you the chance to apply those high-level dispatch skills to care coordination that directly changes lives. Your key responsibilities will include but are not limited to:

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in full adherence to the SCHADS Award to ensure all shifts are effectively covered and services run smoothly.
• Triage and action a high volume of inbound calls and emails efficiently, serving as a primary point of contact for operational inquiries.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
• Contribute to smooth office operations, including stakeholder communication, record management, and general administration.

The successful candidate must have

• Able to work in a fast-paced environment.
• Excellent communication and listening skills
• Compassionate, patient, and caring nature
• High level of organisational skills
• Ability to work independently
• Competent using Google Docs and able to learn business systems quickly
• Sound computer skills in Office and Excel (or similar)

Why join us

• Competitive salary package
• Career growth opportunities
• Onsite gym
• Supportive and positive office culture
• Weekly Friday afternoon drinks and nibbles at Head Office
• Healthy snacks and refreshments

If you are a motivated and organised individual who is passionate about delivering high-quality support services, building strong relationships with clients and staff, and ensuring care runs smoothly, we would love to hear from you. If you enjoy working in a dynamic environment while being part of a supportive team, this could be the perfect role for you. Please note that only shortlisted candidates will be contacted.

25 September 2026 Sydney Olympic Park New South Wales, Australia Full Time Procurement, Manufacturing & TransportWarehousing, Storage & Distribution