Care Navigator

Five Good Friends; Brisbane; Hybride; AUD 72 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health & wellbeing allowance

Annual leave accrual after second year

Remote work options (few days fromhome

Employee Assistance Program (EAP)

Parental leave top-ups

Interstate remote work welcome

Leave purchasing options

Staff trip incentive after long tenure

Résumé du poste

Five Good Friends is seeking a Self-Managed Care Coordinator to empower Members and their Authorised Representatives to self-manage care with confidence. You’ll help navigate funding, use digital tools, and build strong relationships with Helpers while ensuring safety and quality.

Join a collaborative team focused on education, coordination, and connection to deliver excellent outcomes in a flexible, hybrid role based in Brisbane.

Qualifications

• Qualifications in case management, aged care, disability, or human services.
• Experience assessing, planning, and coordinating care for older people or individuals with disabilities.
• Confident using technology and app-based tools.
• Experience in self-managed home care or NDIS supports is highly regarded.

Responsabilités

• Assess needs and develop goal-focused Help Plans for self-managed care.
• Explain funding and the Five Good Friends model to Members and Representatives.
• Action Remote Care Monitoring alerts with timely responses.
• Provide onboarding, app support, and ongoing guidance to Members.
• Match Members with suitable Helpers and support long-term care relationships.
• Monitor wellbeing, coordinate care delivery, and liaise with health professionals.
• Maintain knowledge of Aged Care Standards and internal workflows, ensuring compliance.
• Ensure accurate documentation across systems.

Connaissances

Case management

Aged care

Disability

Human services

Description du poste

We’re an approved aged care and NDIS service provider helping our Members (others call them clients) live vibrantly in their own homes. We wrap a care team around them and their families, supported by innovative software that coordinates in the background—so our teams can focus on what matters most: delivering exceptional care.

We’re proud to be a place where purpose meets impact. Every day, our work helps people stay independent, informed, and in control of their care—and that starts with the people who guide them along the way.

As more Members choose to self‑manage their care, we’re growing our team to support them. That’s where you come in.

About the Role

We’re looking for a Self‑Managed Care Coordinator (internally known as a Self‑Managed Care Navigator) to join our team.

In this role, you’ll empower Members and their Authorised Representatives to confidently self‑manage their care. You’ll help them understand their funding, navigate our digital tools, build meaningful relationships with Helpers, and make informed decisions about their services—while ensuring safety, quality, and compliance every step of the way.

This is a role where education, coordination, and connection come together to create great outcomes.

What You’ll Be Doing

• Supporting Members to self‑manage their care by assessing needs and developing goal‑focused Help Plans.
• Helping Members and Representatives understand their funding and the Five Good Friends model.
• Actioning Remote Care Monitoring alerts and observations, collaborating with Members, Helpers, and the Care Team to ensure timely responses.
• Providing high‑quality customer service, including onboarding, app support, and ongoing guidance.
• Matching Members with suitable Helpers and supporting long‑term, trusting care relationships.
• Monitoring Member wellbeing and risk, coordinating care delivery, and liaising with health professionals and service providers as needed.
• Maintaining strong knowledge of the Support at Home program, Aged Care Quality Standards, and internal workflows.
• Ensuring accurate documentation and compliance across systems.

About You

• Qualifications in case management, aged care, disability, or human services.
• Demonstrated clinical experience will be considered favourably; however, it is not a prerequisite for appointment.
• Experience assessing, planning, and coordinating care for older people or individuals with disabilities.
• Confident using technology, including computer‑based systems and app‑based tools.
• Experience working within multidisciplinary teams.
• Strong customer service mindset and communication skills.
• Experience in self‑managed Home Care Packages or NDIS supports (highly regarded).
• Working knowledge of Aged Care Quality Standards.
• Rostering experience is a bonus—but not essential.
• Organised, empathetic, and committed to empowering people to make their own choices.

What’s in It for You

• A competitive salary package that recognises your skills and experience.
• Flexible work options—based in South Brisbane with the option to work from home a few days per week.
• Interstate applicants welcome for fully remote work.
• Annual $500 health and wellbeing allowance.
• Additional annual leave accrual after your second year.
• Access to our Pandemic Leave policy and the option to purchase extra leave.
• Free confidential counselling through our Employee Assistance Program.
• Parental leave top‑ups for eligible caregivers, including superannuation support.
• Extend our care to a loved one at a special rate.
• A workplace with an employee engagement score 17% above industry average.
• And after 5 years of continuous service—a trip to Okinawa, Japan, the community that inspired Five Good Friends.

Please note: We are not accepting applications from external agencies or recruiters.