Workforce Coordinator

Five Good Friends; City of Brisbane; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Wellness allowance

Extra annual leave

Employee Assistance Program

Parental leave top up

Job summary

Five Good Friends is seeking a Workforce Coordinator to join our Aged Care & Quality Team. You’ll match Helpers to Members, build rosters, and coordinate onboarding to ensure smooth operations.

In this role you’ll drive workforce planning, ensure compliance with Aged Care requirements, and support remote teams with clear communication. If you’re organised, tech-savvy, and passionate about delivering exceptional care, we’d love to hear from you.

Qualifications

• Experience in rostering (ideally in aged care, disability, or health).
• Knowledge of Aged Care and NDIS workforce requirements (or willingness to learn).
• Strong communication and organisational skills.
• A friendly, professional approach and a genuine interest in supporting vulnerable communities.
• Ability to work independently and as part of a team with remote colleagues.
• High IT literacy and confidence using multiple systems.
• National Police Check paid for by the company with potential state checks.

Responsibilities

• Helper Matching & Rostering: Identify and match Helpers to Members based on preferences, skills, and availability. Create and maintain rosters, coordinate meet-and-greets, and ensure smooth onboarding.
• Workforce Planning: Collaborate with internal teams to ensure workforce capacity meets Member needs. Engage in proactive recruitment and planning.
• Compliance & Quality: Ensure all Helper matches meet Aged Care requirements. Respond to incidents and feedback in line with policy.
• Helper Engagement: Be a friendly, responsive point of contact for Helpers. Support them with app queries and foster a positive experience.
• Team Collaboration: Participate in care team meetings, share insights, and support your teammates when needed.

Skills

Rostering

Communication

IT Literacy

Remote Collaboration

Education

HR qualification or related field

Tools

MS Office

HRIS systems

Job description

Hi there! We’re Five Good Friends, an approved aged care and NDIS service provider. We help our Members (others call them clients) live vibrantly in their own homes by wrapping a care team around them and their families. Our innovative software coordinates in the background so our teams can focus on what matters most—delivering exceptional care. We’re proud to be a place where purpose meets impact. Every day, our work contributes to helping people live their best lives, and that starts with our people. As we grow to meet increasing demand—over 30,000 home visits a month—we’re investing in our workforce like never before. That’s where you come in.

About The Role

We’re looking for a Workforce Coordinator to join our Aged Care & Quality Team.

What You’ll Do

• Helper Matching & Rostering: Identify and match Helpers to Members based on preferences, skills, and availability. Create and maintain rosters, coordinate meet-and-greets, and ensure smooth onboarding.
• Workforce Planning: Collaborate with internal teams to ensure workforce capacity meets Member needs. Engage in proactive recruitment and planning.
• Compliance & Quality: Ensure all Helper matches meet Aged Care requirements. Respond to incidents and feedback in line with policy.
• Helper Engagement: Be a friendly, responsive point of contact for Helpers. Support them with app queries and foster a positive experience.
• Team Collaboration: Participate in care team meetings, share insights, and support your teammates when needed.

About You

You’re organised, tech-savvy, and passionate about making a difference. You thrive in fast-paced environments and enjoy building relationships across remote teams.

You’ll Bring

• Experience in rostering (ideally in aged care, disability, or health)
• Knowledge of Aged Care and NDIS workforce requirements (or willingness to learn)
• Strong communication and organisational skills
• A friendly, professional approach and a genuine interest in supporting vulnerable communities
• Ability to work independently and as part of a team with remote colleagues
• High IT literacy and confidence using multiple systems
• The successful candidate will be required to complete a National Police Check paid for by the company. Additional State based checks may also be required.

Bonus Points For

• Experience in recruitment or compliance
• Qualifications in HR, Community Services, or Health Sciences

What’s in It for You?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

• Flexible working – based at our South Brisbane HQ, with the option to work from home a few days a week. (If Brisbane based. Remote applications welcome too.)
• $500 yearly wellness allowance to spend on anything that helps you feel good outside of work.
• Extra time off – after 2 years, you’ll earn an extra day of annual leave each year. You can also buy more leave if you’d like.
• Free, confidential counselling through our Employee Assistance Program.
• Parental leave support – we top up wages for eligible caregivers, and primary caregivers get extra super during their first year of unpaid leave.
• Extend our care to a loved one at a special rate. This family member will receive Care Managed services at Self Managed prices (values vary depending on circumstances)
• We’re a genuinely great place to work – our employee engagement scores are 17% above the industry average.
• Okinawa trip – after 5 years with us, we’ll send you to Japan to visit the community that inspired Five Good Friends. Flights, hotel, and transfers are all covered.

At Five Good Friends, you're among friends. That’s not just a tagline. If you’re passionate about creating meaningful connections and want to grow in a purpose-led organisation, we’d love to hear from you.

Please, no external recruiters or agencies.