Case Manager | Aged Care and NDIS

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite gym

Career development

Friendly office culture

Weekly social events

Job summary

My Guardian is seeking a motivated Case Manager to support Aged Care and NDIS participants. You will assess needs, recommend services, and convert enquiries into active clients while delivering exceptional customer service.

You will manage referrals, build relationships with healthcare providers, coordinate onboarding, maintain CRM records, and communicate funding levels and service inclusions to clients and families.

Qualifications

• 1 year of care management or client intake experience is preferred.
• Knowledge of Aged Care Support at Home funding and NDIS frameworks.
• Exceptional customer service, negotiation, and influencing skills.

Responsibilities

• Provide guidance to prospective clients on Home Care Packages, Support at Home, and NDIS services, converting enquiries into active clients.
• Engage with clients via phone, email, and face-to-face meetings to assess needs and recommend service solutions.
• Generate and manage referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships.
• Build and maintain relationships with healthcare providers, community organisations, and referral partners.
• Coordinate end-to-end onboarding, including documentation, service transitions, waitlist management, and referrals prioritisation.
• Maintain accurate CRM records, monitor lead activity, and report on client acquisition and conversion performance.
• Clearly communicate funding levels, fees, and service inclusions to clients and families.
• Collaborate with rostering and clinical teams to ensure services align with care plans and funded package levels.

Skills

Client relationships

Communication

Empathy

Networking

Time management

Tools

CRM software

Job description

My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect.

As we continue to grow, an exciting opportunity has become available for a motivated and self-driven Case Manager to join our team. This role plays a critical part in building meaningful relationships and delivering exceptional customer service to prospective and existing Aged Care and NDIS participants.

About the Role

• Provide expert guidance to prospective clients on Home Care Packages, Support at Home, and NDIS services, converting enquiries into active clients.
• Engage with clients via phone, email, and face-to-face meetings to assess needs and recommend appropriate service solutions.
• Generate and manage referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships.
• Build and maintain strong relationships with healthcare providers, community organisations, and other referral partners.
• Coordinate end-to-end onboarding, including documentation, service transitions, waitlist management, and referral prioritisation.
• Maintain accurate CRM records, monitor lead activity, and provide reporting on client acquisition and conversion performance.
• Clearly communicate funding levels, fees, and service inclusions to clients and families.
• Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs.

About You

• You are client-focused, confident, and proactive, with the ability to build rapport quickly and manage sensitive conversations with empathy and professionalism.
• You thrive in a target-driven/sales environment and are comfortable guiding clients through complex funding and service information.
• 1 year of care management or client intake experience is a plus.
• Demonstrated knowledge of Aged Care Support at Home funding and NDIS frameworks.
• Exceptional customer service, negotiation, and influencing skills.
• Strong ability to build relationships with multiple stakeholders.
• Excellent interpersonal skills with high levels of resilience.
• Professional verbal and written communication skills.
• Current driver’s licence and access to a reliable vehicle.

What We Offer

• Competitive salary package
• Onsite gym
• Supportive and positive office culture
• Weekly Friday afternoon drinks and nibbles at Head Office
• Healthy snacks and refreshments
• Ongoing training and career development opportunities

Please note that only shortlisted candidates will be contacted.

29 September 2026Sydney Olympic Park New South Wales, AustraliaFull TimeHealthcare & MedicalOther