Care Specialist

Five Good Friends; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Health and wellbeing allowance (AU$500

Additional annual leave after 2 years

Counselling through Sonder program

Parental leave top-ups

Okinawa trip after 5 years

Job summary

Five Good Friends is seeking a Care Specialist to join our care team and support Members with complex clinical needs in home settings. You will work with Care Team Leaders and Coordinators to ensure high-quality assessment, planning and delivery of person-centred care.

You will build trusted relationships with Members and families, providing clinical guidance and coordinating services across multidisciplinary teams using digital platforms.

Qualifications

• Tertiary nursing qualification required.
• Current AHPRA registration required.
• Experience in home care or community settings preferred.

Responsibilities

• Respond to remote care monitoring alerts and coordinate follow-ups.
• Aid in holistic care planning and budget management with Members and representatives.
• Collaborate with Care Team to align services with documented care plans.
• Build relationships with healthcare professionals and external providers.
• Utilise digital tools and data to support safe, evidence-based care.
• Support compliance with Aged Care Quality Standards and audits.

Skills

Care planning

Team collaboration

Digital literacy

Clinical assessment

Education

Nursing qualification

AHPRA registration

Tools

My Aged Care systems

Digital care tools

Job description

Hi there! We’re Five Good Friends.
We’re an approved aged care and NDIS service provider helping our Members (others call them clients) live vibrantly in their own homes. We wrap a care team around them and their families, supported by innovative software that coordinates in the background—so our teams can focus on what matters most: delivering exceptional care.

Hi there! We’re Five Good Friends.
We’re an approved aged care and NDIS service provider helping our Members (others call them clients) live vibrantly in their own homes. We wrap a care team around them and their families, supported by innovative software that coordinates in the background—so our teams can focus on what matters most: delivering exceptional care.
We’re proud to be a place where purpose meets impact. Every day, our work supports people to live well at home, and that starts with the health professionals who bring care, expertise, and compassion to everything they do.
As demand grows and more Members rely on us for complex support, we’re expanding our team of Care Specialists. That’s where you come in.

About The Role

We’re looking for a Care Specialist to join our Care Team as we continue to grow. Care Specialists are qualified health professionals who support Members with more complex and clinical needs.

Working closely with Care Team Leaders, Care Coordinators, Workforce Coordinators, and Helpers, you’ll help ensure high-quality assessment, planning, and delivery of person-centred care. You’ll also build trusted relationships with Members and their families, providing responsive, proactive clinical guidance and support.

This is a role where your clinical expertise directly improves lives—while being supported by strong systems, teamwork, and technology.

What You’ll Be Doing

• Responding to remote care monitoring alerts and coordinating follow-up with Members, families, and care teams.
• Supporting holistic care planning by assessing complex needs, updating Help Plans, and managing budgets alongside Members and Authorised Representatives.
• Partnering with Helpers and the Care Team to ensure services align with assessed needs and documented care plans.
• Building strong working relationships with healthcare professionals and external service providers.
• Using digital tools and data (including remote monitoring technologies and My Aged Care systems) to support safe, evidence-based care.
• Supporting compliance with Aged Care Quality Standards and contributing to audit and certification readiness.
• Delivering exceptional service that contributes to strong Member satisfaction and positive Net Promoter Scores.
  

About You

• Tertiary qualification in Nursing with current AHPRA registration.
• Experience assessing, planning, and coordinating complex care in home care or community settings.
• Strong understanding of the Support at Home program and Aged Care Quality Standards.
• Confident using digital tools and data to inform care decisions.
• Comfortable working within multidisciplinary teams.
• Person-centred, collaborative, and committed to high-quality outcomes.
• Tech-savvy, adaptable, and proactive in your approach.
• Passionate about home care and building meaningful relationships.
• Able to complete a National Police Check and/or hold a current NDIS Worker Screening Check.
  

What’s in It for You

• A competitive salary package that recognises your skills and experience.
• Flexible work options—work from home, with 1–2 days per week in our South Brisbane head office. (Interstate applicants also welcome to apply for remote role.)
• Annual $500 health and wellbeing allowance.
• Additional annual leave accrual after your second year.
• Access to our Pandemic Leave policy and the option to purchase additional leave.
• Free confidential counselling through our Sonder program.
• Parental leave top-ups for eligible caregivers, including superannuation support.
• Extend our care to a loved one at a special rate. This family member will receive Care Managed services at Self Managed prices (values vary depending on circumstances)
• A workplace with engagement scores well above industry benchmarks.
• And after 5 years of continuous service—a trip to Okinawa, Japan, the community that inspired Five Good Friends.