Care Coordinator (6 month contract)

Five Good Friends; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health & wellbeing allowance

Flexible work options

Additional annual leave

EAP counselling

Parental leave top-ups

Long service trip after 5 years

Job summary

Five Good Friends in Brisbane is seeking a Care Coordinator to coordinate assessment, planning and delivery of care. You will work with Helpers, Community Nurses and other partners to tailor support for Members living at home.

You will update Help Plans, advocate for appropriate funding, and refer to internal and external providers for clinical and allied health support. The role blends in-person and remote work with a focus on compassionate, person-centred care.

Qualifications

• Minimum 2 years' experience as a Care Coordinator in Support At Home packages or similar.
• Skilled at maximising package budgets and leveraging community supports.

Responsibilities

• Coordinating care plans and services for Members, ensuring quality and continuity.
• Engaging with Members and families to understand needs and goals.
• Updating Help Plans and advocating for additional funding when required.
• Referring to internal and external providers for clinical and allied health support.
• Using our software to manage workflows and help Members navigate their care.
• Collaborating with the Care Team to deliver holistic, person-centred solutions.
• Responding with empathy and creativity—whether it's arranging extra support, sending flowers, or connecting carers to resources.

Skills

Care coordination

Empathy

Communication

Organisational skills

Tech savvy

Job description

Please note: This full time role is for a 6 month contract.

Hi there! We're Five Good Friends.

We're an approved aged care and NDIS service provider helping our Members (others call them clients) live vibrantly in their own homes. We wrap a care team around them and their families, supported by innovative software that coordinates in the background-so our teams can focus on what matters most: delivering exceptional care.

We're proud to be a place where purpose meets impact. Every day, our work contributes to helping people live their best lives, and that starts with our people.

As more people choose Five Good Friends, we're growing our Care Team to ensure every Member feels supported and empowered. That's where you come in.

About the Role

We're looking for aCare Coordinatorto join our team. This role can be a hybrid role if you live in the greater Brisbane area, or a remote role for interstate applicants.

You'll be the key contact for Members, coordinating the assessment, planning, and delivery of care and services-so both through our Helpers (support workers) and trusted third-party partners.

This is a role where empathy meets expertise. You'll work closely with Care Specialists, Community Nurses, and Workforce Coordinators to create tailored solutions that help Members live well at home. From updating Help Plans to arranging allied health referrals, every day brings new opportunities to make a meaningful impact.

What You'll Be Doing

• Coordinating care plans and services for Members, ensuring quality and continuity.
• Engaging with Members and families to understand needs and goals.
• Updating Help Plans and advocating for additional funding when required.
• Referring to internal and external providers for clinical and allied health support.
• Using our software to manage workflows and help Members navigate their care.
• Collaborating with the Care Team to deliver holistic, person-centred solutions.
• Responding with empathy and creativity-whether it's arranging extra support, sending flowers, or connecting carers to resources.

About You

• Minimum 2 years' experience as a Care Coordinator in Support At Home packages or similar.
• Skilled at maximising package budgets and leveraging community supports.
• Strong communicator-both written and verbal with a down-to-earth approach.
• Patient, empathetic, and able to build trust with Members and families.
• Highly organised with an eye for detail and deadlines.
• Comfortable using technology and advocating for its benefits.
• Collaborative team player who values feedback and continuous improvement.

What's in It for You

• Competitive salary package that recognises your skills and experience.
• Flexible work options-based in South Brisbane with the ability to work from home a few days per week, or remote work for interstate applicants.
• Annual $500 health and wellbeing allowance.
• Additional annual leave accrual after your second year.
• Access to our Pandemic Leave policy and the option to purchase extra leave.
• Free confidential counselling through our Employee Assistance Program.
• Parental leave top-ups for eligible caregivers, including superannuation support.
• Extend our care to a loved one at a special rate. This family member will receive Care Managed services at Self Managed prices (values vary depending on circumstances)
• A workplace with an employee engagement score 17% above industry average.
• And after 5 years of continuous service-a trip to Okinawa Japan, the community that inspired Five Good Friends.