Care Partner

RSL Care RDNS Limited; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking a Care Partner based in Forest Hill to manage care delivery for older adults in the community. You will work within the Support at Home program, coordinating care plans and collaborating with clinical teams to meet participants’ needs.

You will liaise with healthcare professionals, review documentation, and support participants and their carers in making informed service decisions. A compassionate, culturally aware approach is essential.

Qualifications

• Experience coordinating care across home care, health and disability services.
• Excellent communication and empathy when engaging with participants and families.
• Strong understanding of the Support at Home Program, Quality Standards and aged care rights.

Responsibilities

• Develop individualised care plans with participants, reflecting goals and preferences.
• Coordinate with GPs, specialists and allied health to ensure integrated care.
• Review care notes and service data; identify risks and adapt plans accordingly.
• Lead or participate in case conferences; support shared decision-making.
• Monitor spending and resource allocation to align with changing needs.
• Maintain accurate care notes and ensure documentation meets Aged Care Quality Standards.

Skills

Care coordination

Communication

Cultural competence

Empathy

AlyaCare experience

Education

Cert III in Individual Supported

Diploma in Nursing/Community Services/Aged Care/Case Management

Job description

Bolton Clarke Group one of Australia’s largest independent, not‑for‑profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the role

The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. You will play a key role in planning and overseeing care service delivery across all ongoing support classifications within scope and work closely with the appropriate clinical team members when a participant’s needs require clinical input or complex care planning. The role will be based in our Forest Hill office.

• Collaborate with participants to develop individualised care plans. Incorporating the participant’s goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
• Collaborate with participants to develop individualised care plans.
• Liaise with general practitioners, specialists, and allied health providers to ensure integrated care.
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.
• Facilitate or participate in case conferences, ensuring care plans reflect shared decision-making and supported risk-taking.
• Monitor spending to prevent underspends and overspends and align resource allocation with changing needs.
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards.
• Ensure care management claims comply with Support at Home business rules, including exclusion of administrative, rostering or travel tasks.
• Supporting participants (and their carer or supporter) to make informed service decisions.

To be successful, you will have:

• Cert III in Individual Support or Diploma-level qualification in Nursing, Community Services, Aged Care, Case Management, or equivalent
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services
• Strong understanding of the Support at Home Program, Quality Standards, and aged care rights.
• Strong communication, empathy and cultural competence
• AlyaCare experience highly desirable
• Australian driver's licence and access to a reliable car for work

About this location:

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Kyara Sanelli ([e-mail])

We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.