Care Partner

RSL Care RDNS Limited; Gold Coast City; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Excellent work/life balance with shift

Caring team environment with clinical/

Career progression and development

Salary packaging and not-for-profittax

Employee Assistance Program

Job summary

Bolton Clarke is seeking a Care Partner to support home and community care services under the Support at Home Program. The role involves planning and overseeing care delivery, working closely with clinical staff to ensure safe, independent living for participants at home.

Ideal candidates will have a relevant qualification and experience in care coordination or case management in aged care, health, or disability services, with strong communication and cultural competence.

Qualifications

• Cert III in Individual Support or higher qualification in Nursing/Community Services/Aged Care/Case Management.
• Experience in care coordination or case management in aged care, health, or disability services.
• Knowledge of the Support at Home Program and Aged Care Quality Standards.

Responsibilities

• Collaborate with participants to develop individualised care plans.
• Liaise with general practitioners, specialists, and allied health providers to ensure integrated care.
• Review care notes and service delivery data; identify and address emerging risks or changes in participant needs.
• Monitor spending to prevent underspends and overspends and align resource allocation with changing needs.
• Ensure care management claims comply with Support at Home business rules.

Skills

Strong communication

Empathy

Cultural competence

Interpreting clinical guidance

Education

Cert III Individual Support

Diploma-level qualification in Nursing/Community Services/Aged Care/Case Management

Job description

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. You will play a key role in planning and overseeing care service delivery across all ongoing support classifications within scope and work closely with the appropriate clinical team members when a participant's needs require clinical input or complex care planning.

Key Responsibilities

• Collaborate with participants to develop individualised care plans.
• Incorporating the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
• Collaborate with participants to develop individualised care plans.
• Liaise with general practitioners, specialists, and allied health providers to ensure integrated care.
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.
• Consistently meet quality compliance and audit requirements, ensuring accurate and up-to-date records are maintained.
• Facilitate or participate in case conferences, ensuring care plans reflect shared decision-making and supported risk-taking.
• Monitor spending to prevent underspends and overspends and align resource allocation with changing needs.
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards.
• Ensure care management claims comply with Support at Home business rules, including exclusion of administrative, rostering or travel tasks.
• Supporting participants (and their carer or supporter) to make informed service decisions.

Qualifications

• Cert III Individual Support, or Diploma-level qualification in Nursing, Community Services, Aged Care, Case Management, or equivalent experience.
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services.
• Strong understanding of the Support at Home Program, Quality Standards, and aged care rights.
• Strong communication, empathy and cultural competence.
• Competence in interpreting clinical guidance and escalating appropriately.

About this location: A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Benefits & Perks

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

Contact

If you have any further queries, please contact Julie Varghese ([e-mail])