Care-at-Home Admin Officer (National Virtual Health)

St Vincent's Hospital Melbourne; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

St Vincent's Hospital Melbourne is seeking an Administration Officer to support our national Care at Home team. You will coordinate referrals, onboarding, scheduling and the digital care platform across Australia, enabling clinicians to focus on delivering high-quality home-based care.

Join a purpose-driven team at one of Australia's leading not-for-profit health organisations, contributing to Rehab at Home and Hearts at Home programs while developing expertise in digital health and service

Qualifications

• Experience in administrative roles within healthcare is preferred.
• Ability to work in a fast-paced team environment.
• Strong organisational and communication skills.

Responsibilities

• Receive and process referrals for triage, admission and discharge within the patient administration system.
• Administer the Care at Home digital platform to ensure accurate data entry and client registration.
• Support onboarding of clients and provide platform assistance, including basic troubleshooting.
• Schedule appointments in line with internal rules to optimise workforce resources.
• Manage subcontracted care bookings and relevant clinical documentation from providers.
• Support billing and invoice coordination.
• Develop and maintain standard operating procedures for admin tasks.
• Assist with data collation for invoices, monitoring and evaluation.
• Participate in Daily Management System activities and quality initiatives.

Skills

Attention to detail

Strong communication

Administration experience

Team collaboration

Tools

Care at Home platform

Patient administration system

Job description

St Vincent's Hospital Melbourne is seeking an Administration Officer to support our national Care at Home team. You will coordinate referrals, onboarding, scheduling and the digital care platform across Australia, enabling clinicians to focus on delivering high-quality home-based care.

Join a purpose-driven team at one of Australia's leading not-for-profit health organisations, contributing to Rehab at Home and Hearts at Home programs while developing expertise in digital health and service