Administration Officer - Care at Home

St Vincent's Health Australia; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Discounted health insurance

Retail offers

Travel offers

Accommodation savings

Professional development

Wellbeing initiatives

Job summary

St Vincent's Health Australia – Melbourne VIC is seeking an Administration Officer to support national Rehab at Home and Hearts at Home programs. The role focuses on referrals, onboarding, scheduling, digital platform administration and billing coordination from St Vincent's Hospital on the Park, East Melbourne.

You will work with clinicians, care coordinators and patients to deliver high-quality care at home, with responsibilities across patient administration, data entry and process

Qualifications

• Advanced level administrative support experience.
• Excellent verbal and written communication skills.
• Experience in a healthcare setting with medical terminology knowledge.
• Experience using client record management systems and databases.
• Strong ability to coordinate referrals, onboarding and billing processes.

Responsibilities

• Receive and process referrals for triage, admission and discharge in patient administration systems.
• Administer the Care at Home digital care platform ensuring accurate data entry and onboarding support.
• Assist clients with onboarding and using the digital platform, including troubleshooting as needed.
• Schedule appointments in line with internal business rules to optimise workforce resources.
• Oversee billing and invoicing coordination and maintain SOPs for admin tasks.
• Contribute to data collation for invoices and service monitoring.

Education

Medical terminology certification

Administrative training certificate/diploma

Tools

Outlook

Excel

Scheduling platforms

Job description

St Vincent's Health Australia – Melbourne VIC

3d ago , from St Vincent's Hospital Melbourne

Job Description

Help Shape the Future of Healthcare from the Heart of a National Service

• Support a nationally recognised virtual healthcare service, playing a pivotal role in coordinating patient care and enabling innovative Rehab at Home and Hearts at Home programs across Australia.
• Join a purpose-driven team transforming healthcare delivery, where your work directly supports clinicians, enhances the patient experience, and helps deliver high-quality care in people's homes.
• Grow your career with one of Australia's leading not-for-profit health organisations, offering ongoing professional development, salary packaging, and the opportunity to contribute to the future of digitally enabled healthcare.

St Vincent's is a national leader in compassionate, innovative healthcare. Our Care at Home division provides national oversight and strategic leadership for virtual and home-based care services across St Vincent's Health Australia, including our Rehab at Home and Hearts at Home programs. As a digitally driven, innovation-focused division, we are committed to delivering equitable, connected care through human-centred design and agile service models.

At St Vincent's Care at Home, we’re redefining how healthcare is delivered by bringing high-quality care directly into people's homes. Through our nationally recognised Rehab at Home and Hearts at Home programs, we combine clinical excellence, digital innovation and compassionate care to improve patient outcomes and experiences.

As part of our growing national team, you'll play a critical role behind the scenes, ensuring patients receive seamless support throughout their healthcare journey while enabling clinicians to focus on what they do best: delivering exceptional care

To support this work, we are seeking an Administration Officer to support the daily operations of our national Rehab at Home and Hearts at Home programs.

This role plays a key part in referral coordination, eligibility screening, client engagement and onboarding, appointment scheduling, administrative oversight of our digital care platform, and billing and invoice coordination.

The Opportunity

We are seeking a highly organised and proactive Administration Officer to join our national Care at Home team.

In this diverse and rewarding role, you'll be the operational backbone of our virtual healthcare programs, coordinating referrals, supporting patient onboarding, scheduling services, managing digital platforms and contributing to the smooth delivery of patient care across Australia.

You will work closely with clinicians, care coordinators, healthcare providers and patients while helping drive service excellence in one of Australia's most innovative healthcare environments.

This is more than an administration position. It's an opportunity to:

• Be part of the rapidly growing virtual healthcare sector
• Make a meaningful difference in patients' lives every day
• Support innovative models of care that allow people to receive treatment from the comfort of their homes
• Collaborate with clinicians and healthcare professionals across Australia
• Develop expertise in digital health, healthcare operations and service coordination
• Join a values-driven organisation committed to innovation, compassion and excellence

Permanent Full-Time 38 hours per week Based at St Vincent's Hospital on the Park, East Melbourne

What You'll Do

• Receive and process referrals ready for triage, admission and discharge of patients within the patient administration system and associated document management
• Manage the administration of the Care at Home digital care platform to ensure accurate data entry, client registration and support, and adherence to standard operating procedures
• Support clients through the onboarding process and while engaged in the program to access and use the digital care platform, including technical troubleshooting as required
• Manage appointment scheduling in accordance with internal business rules to ensure workforce resources are optimally utilised
• Manage subcontracted care bookings as directed by clinical team members, including management of clinical documentation from subcontracted care providers
• Support the management of billing and invoice coordination
• Develop and maintain standard operating procedure guidelines for all administrative tasks
• Assist with data collation for invoice preparation, service monitoring and evaluation
• Participate and contribute to the Daily Management System of relevant clinical areas
• Participate in quality and continuous improvement initiatives, team processes and service development activities
• Assist with other administration duties as required across the various Care at Home programs, at the discretion of Care at Home management

About You

You're a highly organised administration professional who thrives in a fast-paced environment and enjoys being part of a team making a genuine difference.

You are known for your attention to detail, strong communication skills and ability to build positive relationships with a diverse range of stakeholders.

Most importantly, you're passionate about supporting exceptional patient care and contributing to healthcare innovation.

Key Experience & Capability

• Knowledge, experience and ability to provide advanced level administrative support
• Proficiency in Outlook and Excel is essential
• Excellent verbal and written communication skills
• Experience working within a health care setting, including knowledge of general medical and healthcare terminology
• Experience using client record management systems and databases
• Experience with scheduling appointments and use of scheduling platform/s as a function of service coordination
• Demonstrated ability to work effectively and autonomously as part of a large team
• Self-motivated, organised and able to plan, prioritise and adapt workload to meet deadlines
• Demonstrated commitment to ongoing professional development and continuous improvement

Desirable

• Qualifications in medical terminology and/or administrative training at certificate/diploma level
• Experience in schedule coordination and use of scheduling platform/s
• Experience using a digital care platform and/or supporting virtually enabled care

Why St Vincent's?

• Be part of an innovative Care at Home model transforming healthcare delivery across Australia
• Play a meaningful role supporting national programs that bring care into patients' homes
• Join a purpose-driven organisation guided by the values of Compassion, Justice, Integrity and Excellence
• Partner with clinicians, operational teams and healthcare stakeholders in a collaborative environment
• Access employee benefits including salary packaging, discounted health insurance, retail and travel offers, accommodation savings and more
• Access ongoing learning, professional development and wellbeing initiatives to support your growth and success

If you're passionate about administration, healthcare innovation and making a meaningful impact, we'd love to hear from you.

Please note: Applications will be reviewed as they are received, and the role may close early if a suitable candidate is identified.

Equal Opportunity

At St Vincent's we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute.

We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTQIA+ community.

We are committed to fostering a workforce that reflects the diversity of the communities we serve.

Closing Date: 26 October 2026 11:59pm

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ***************@svha.org.au

View Reconciliation Action Plan

Code of Conduct: View Code of Conduct