Administration Officer - Care at Home

St Vincent's Hospital Melbourne; Melbourne; Presencial; AUD 65 000 - 85 000; Tempo integral

Resumo da oferta

St Vincent's Hospital Melbourne is seeking an Administration Officer to support our national Care at Home team. You will coordinate referrals, onboarding, scheduling and the digital care platform across Australia, enabling clinicians to focus on delivering high-quality home-based care.

Join a purpose-driven team at one of Australia's leading not-for-profit health organisations, contributing to Rehab at Home and Hearts at Home programs while developing expertise in digital health and service

Qualificações

• Experience in administrative roles within healthcare is preferred.
• Ability to work in a fast-paced team environment.
• Strong organisational and communication skills.

Responsabilidades

• Receive and process referrals for triage, admission and discharge within the patient administration system.
• Administer the Care at Home digital platform to ensure accurate data entry and client registration.
• Support onboarding of clients and provide platform assistance, including basic troubleshooting.
• Schedule appointments in line with internal rules to optimise workforce resources.
• Manage subcontracted care bookings and relevant clinical documentation from providers.
• Support billing and invoice coordination.
• Develop and maintain standard operating procedures for admin tasks.
• Assist with data collation for invoices, monitoring and evaluation.
• Participate in Daily Management System activities and quality initiatives.

Conhecimentos

Attention to detail

Strong communication

Administration experience

Team collaboration

Ferramentas

Care at Home platform

Patient administration system

Descrição da oferta de emprego

Job Description:

Help Shape the Future of Healthcare from the Heart of a National Service

Support a nationally recognised virtual healthcare service , playing a pivotal role in coordinating patient care and enabling innovative Rehab at Home and Hearts at Home programs across Australia.

Join a purpose-driven team transforming healthcare delivery , where your work directly supports clinicians, enhances the patient experience, and helps deliver high-quality care in people's homes.

Grow your career with one of Australia's leading not-for-profit health organisations , offering ongoing professional development, salary packaging, and the opportunity to contribute to the future of digitally enabled healthcare.

St Vincent's is a national leader in compassionate, innovative healthcare. Our Care at Home division provides national oversight and strategic leadership for virtual and home-based care services across St Vincent's Health Australia, including our Rehab at Home and Hearts at Home programs. As a digitally driven, innovation-focused division, we are committed to delivering equitable, connected care through human-centred design and agile service models.

At St Vincent's Care at Home , we're redefining how healthcare is delivered by bringing high-quality care directly into people's homes. Through our nationally recognised Rehab at Home and Hearts at Home programs, we combine clinical excellence, digital innovation and compassionate care to improve patient outcomes and experiences.

As part of our growing national team, you'll play a critical role behind the scenes, ensuring patients receive seamless support throughout their healthcare journey while enabling clinicians to focus on what they do best: delivering exceptional care

This role plays a key part in referral coordination, eligibility screening, client engagement and onboarding, appointment scheduling, administrative oversight of our digital care platform, and billing and invoice coordination.

The Opportunity

We are seeking a highly organised and proactive Administration Officer to join our national Care at Home team.

In this diverse and rewarding role, you'll be the operational backbone of our virtual healthcare programs, coordinating referrals, supporting patient onboarding, scheduling services, managing digital platforms and contributing to the smooth delivery of patient care across Australia.

You will work closely with clinicians, care coordinators, healthcare providers and patients while helping drive service excellence in one of Australia's most innovative healthcare environments.

This is more than an administration position.It's an opportunity to:

• Be part of the rapidly growing virtual healthcare sector
• Make a meaningful difference in patients' lives every day
• Support innovative models of care that allow people to receive treatment from the comfort of their homes
• Collaborate with clinicians and healthcare professionals across Australia
• Develop expertise in digital health, healthcare operations and service coordination
• Join a values-driven organisation committed to innovation, compassion and excellence

Permanent Full-Time 38 hours per week Based At St Vincent's Hospital on the Park, East Melbourne

What You'll Do

• Receive and process referrals ready for triage, admission and discharge of patients within the patient administration system and associated document management
• Manage the administration of the Care at Home digital care platform to ensure accurate data entry, client registration and support, and adherence to standard operating procedures
• Support clients through the onboarding process and while engaged in the program to access and use the digital care platform, including technical troubleshooting as required
• Manage appointment scheduling in accordance with internal business rules to ensure workforce resources are optimally utilised
• Manage subcontracted care bookings as directed by clinical team members, including management of clinical documentation from subcontracted care providers
• Support the management of billing and invoice coordination
• Develop and maintain standard operating procedure guidelines for all administrative tasks
• Assist with data collation for invoice preparation, service monitoring and evaluation
• Participate and contribute to the Daily Management System of relevant clinical areas
• Participate in quality and continuous improvement initiatives, team processes and service development activities
• Assist with other administration duties as required across the various Care at Home programs, at the discretion of Care at Home management

About You

You're a highly organised administration professional who thrives in a fast-paced environment and enjoys being part of a team making a genuine difference.

You are known for your attention to detail, strong communication skills and abi