Care Administration Officer — Full‑Time, Warm & Organized

Dovida; Gosford; Sur place; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Birthday leave

Wellness & study leave

Dovida Academies training

Novated car leasing

Heart of Dovida awards

Employee Assistance Program (EAP)

Résumé du poste

Dovida, based in Gosford, is seeking a Care Administration Officer to be the organised link between clients, families and Care Managers. You’ll keep client records and coordinate communications to support high-quality home care.

You’ll join a welcoming team with opportunities for training, wellbeing benefits and career growth as part of our Circle of Care delivering person-centred care for older Australians.

Qualifications

• Excellent phone, email and written communication skills.
• Confidence using computers, including email, Word and Excel.
• A professional, warm manner that puts people at ease.
• Sound judgement and a strong respect for confidentiality and privacy.
• Valid Australian working rights and willingness to complete a National Police Check.

Responsabilités

• Answer calls and emails as the first point of contact for clients, families and Caregivers.
• Keep client records accurate and up to date in AlayaCare and our CRM.
• Support Care Managers with onboarding, reviews, service changes and client updates.
• Track referrals and follow up with external providers for reports, quotes and confirmations.
• Process purchase orders and fees, and help with quality checks and audits.

Connaissances

Phone & email communication

Computer literacy (Word & Excel)

Discretion & confidentiality

Clear communication

Australian work rights + police check

Formation

No formal degree specified

Outils

AlayaCare

CRM

Description du poste

Dovida, based in Gosford, is seeking a Care Administration Officer to be the organised link between clients, families and Care Managers. You’ll keep client records and coordinate communications to support high-quality home care.

You’ll join a welcoming team with opportunities for training, wellbeing benefits and career growth as part of our Circle of Care delivering person-centred care for older Australians.