Care Administration Officer

Dovida; Gosford; Sur place; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Birthday leave

Wellness & study leave

Dovida Academies training

Novated car leasing

Heart of Dovida awards

Employee Assistance Program (EAP)

Résumé du poste

Dovida, based in Gosford, is seeking a Care Administration Officer to be the organised link between clients, families and Care Managers. You’ll keep client records and coordinate communications to support high-quality home care.

You’ll join a welcoming team with opportunities for training, wellbeing benefits and career growth as part of our Circle of Care delivering person-centred care for older Australians.

Qualifications

• Excellent phone, email and written communication skills.
• Confidence using computers, including email, Word and Excel.
• A professional, warm manner that puts people at ease.
• Sound judgement and a strong respect for confidentiality and privacy.
• Valid Australian working rights and willingness to complete a National Police Check.

Responsabilités

• Answer calls and emails as the first point of contact for clients, families and Caregivers.
• Keep client records accurate and up to date in AlayaCare and our CRM.
• Support Care Managers with onboarding, reviews, service changes and client updates.
• Track referrals and follow up with external providers for reports, quotes and confirmations.
• Process purchase orders and fees, and help with quality checks and audits.

Connaissances

Phone & email communication

Computer literacy (Word & Excel)

Discretion & confidentiality

Clear communication

Australian work rights + police check

Formation

No formal degree specified

Outils

AlayaCare

CRM

Description du poste

For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.

Our Circle of Care brings together people who are passionate about making a difference. As a Care Administration Officer, you are the organised, friendly link between our clients, their families and our Care Managers, keeping the details on track so our team can focus on care. In return, you’ll find a welcoming workplace where your contribution is celebrated, your voice is heard, and you are supported every step of the way.

Are you ready to help us make great care happen?

You Complete our Circle of Care

For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.

Our Circle of Care brings together people who are passionate about making a difference. As a Care Administration Officer, you are the organised, friendly link between our clients, their families and our Care Managers, keeping the details on track so our team can focus on care. In return, you’ll find a welcoming workplace where your contribution is celebrated, your voice is heard, and you are supported every step of the way.

Are you ready to help us make great care happen?

Why Dovida?

At Dovida, people are at the centre of everything we do. When you join us, you’ll be part of a welcoming community with a real sense of purpose. We believe great care starts with looking after each other, so you’ll always have the support and encouragement you need.

Here’s what you’ll enjoy:

• Full time permanent role based in our Gosford office

• An extra paid day off to celebrate your birthday however you choose.

• Paid wellness, volunteering and study leave, so you have dedicated time to recharge, give back and keep learning.

• Training and certifications through our Dovida Academies, with real pathways to grow your career.

• Access to novated car leasing

• Real recognition for your contribution, including peer appreciation and our Heart of Dovida awards

• Free, confidential counselling and wellbeing support for you and your family through our Employee Assistance Program (EAP)

Your opportunity

With your warmth and attention to detail, you will:

• Answer calls and emails as the first point of contact for clients, families and Caregivers

• Keep client records accurate and up to date in AlayaCare and our CRM

• Support Care Managers with onboarding, reviews, service changes and client updates

• Track referrals and follow up with external providers for reports, quotes and confirmations

• Process purchase orders and fees, and help with quality checks and audits

What you’ll bring

You are organised, friendly and calm on a busy phone line. You take pride in getting the details right, know when to bring in a Care Manager, and treat every client’s information with care and discretion

To thrive in this role, you will have:

• Excellent phone, email and written communication skills

• Confidence using computers, including email, Word and Excel

• A professional, warm manner that puts people at ease

• Sound judgement and a strong respect for confidentiality and privacy

• Valid Australian working rights and willingness to complete a National Police Check

It’s not essential, but it would be wonderful if you also have:

• Experience working with older people

• Knowledge of the aged care industry, including Support at Home

• Experience with CRM or care management systems

Are you ready to join our Circle of Care?

At Dovida, we value individuality and welcome people from all backgrounds, cultures and life experiences. If you need any adjustments or support during the application process, just let us know, and we’ll be happy to help.

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