Administration Officer

Dovida; Gosford; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Wellness leave

Dovida Academies training

Car leasing

Heart of Dovida awards

EAP program

Job summary

Dovida is seeking a Care Administration Officer to act as the organized, friendly link between clients, families and Care Managers, ensuring records are accurate and up to date to support delivery of care. This is a full-time, office-based position in the Daleys Point area.

You will handle inquiries, maintain systems, assist with onboarding and service changes, and contribute to a caring, supportive team environment with opportunities for growth.

Qualifications

• Excellent phone, email and written communication skills.
• Confidence using computers including email, Word and Excel.
• Professional, warm manner that puts people at ease.
• Sound judgement with strong respect for confidentiality and privacy.
• Valid Australian working rights and willingness to complete a National Police Check.

Responsibilities

• Answer calls and emails as the first point of contact for clients, families and Caregivers.
• Keep client records accurate and up to date in AlayaCare and our CRM.
• Support Care Managers with onboarding, reviews, service changes and client updates.
• Track referrals and follow up with external providers for reports, quotes and confirmations.
• Process purchase orders and fees, and support quality checks and audits.

Skills

Communication skills

Computer literacy

Professional demeanor

Confidentiality

National Police Check

Tools

AlayaCare

CRM systems

Job description

For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.

Our Circle of Care brings together people who are passionate about making a difference. As a Care Administration Officer, you are the organised, friendly link between our clients, their families and our Care Managers, keeping the details on track so our team can focus on care. In return, you’ll find a welcoming workplace where your contribution is celebrated, your voice is heard, and you are supported every step of the way.

Are you ready to help us make great care happen?

You Complete our Circle of Care

For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.

Our Circle of Care brings together people who are passionate about making a difference. As a Care Administration Officer, you are the organised, friendly link between our clients, their families and our Care Managers, keeping the details on track so our team can focus on care. In return, you’ll find a welcoming workplace where your contribution is celebrated, your voice is heard, and you are supported every step of the way.

Are you ready to help us make great care happen?

Why Dovida?

At Dovida, people are at the centre of everything we do. When you join us, you’ll be part of a welcoming community with a real sense of purpose. We believe great care starts with looking after each other, so you’ll always have the support and encouragement you need.

Here’s what you’ll enjoy:

• Full time permanent role based in our Daleys Point office
• An extra paid day off to celebrate your birthday however you choose.
• Paid wellness, volunteering and study leave, so you have dedicated time to recharge, give back and keep learning.
• Training and certifications through our Dovida Academies, with real pathways to grow your career.
• Access to novated car leasing.
• Real recognition for your contribution, including peer appreciation and our Heart of Dovida awards.
• Free, confidential counselling and wellbeing support for you and your family through our Employee Assistance Program (EAP).

Your opportunity

With your warmth and attention to detail, you will:

• Answer calls and emails as the first point of contact for clients, families and Caregivers.
• Keep client records accurate and up to date in AlayaCare and our CRM.
• Support Care Managers with onboarding, reviews, service changes and client updates.
• Track referrals and follow up with external providers for reports, quotes and confirmations.
• Process purchase orders and fees, and help with quality checks and audits.

What you’ll bring

You are organised, friendly and calm on a busy phone line. You take pride in getting the details right, know when to bring in a Care Manager, and treat every client’s information with care and discretion.

To thrive in this role, you will have:

• Excellent phone, email and written communication skills.
• Confidence using computers, including email, Word and Excel.
• A professional, warm manner that puts people at ease.
• Sound judgement and a strong respect for confidentiality and privacy.
• Valid Australian working rights and willingness to complete a National Police Check.

It’s not essential, but it would be wonderful if you also have:

• Experience working with older people.
• Knowledge of the aged care industry, including Support at Home.
• Experience with CRM or care management systems.

Are you ready to join our Circle of Care?

At Dovida, we value individuality and welcome people from all backgrounds, cultures and life experiences. If you need any adjustments or support during the application process, just let us know, and we’ll be happy to help.