Care Administration Officer - Client & Care Team Liaison

Home Instead Thuisservice Brabant Noord-Oost; Gosford; On-site; AUD 65,000 - 80,000; Full time

Job summary

Dovida is seeking a Care Administration Officer to join our Daleys Point team in NSW. You will be the organized link between clients, families and Care Managers, managing records and supporting service changes while delivering compassionate, confidential care.

You’ll engage with clients via calls and emails, maintain accurate records in AlayaCare/CRM, and assist with onboarding, referrals, and audits. A welcoming, supportive environment awaits.

Qualifications

• Excellent phone, email and written communication skills.
• Confidence using computers, including email, Word and Excel.
• A professional, warm manner that puts people at ease.
• Sound judgement and a strong respect for confidentiality and privacy.
• Valid Australian working rights and willingness to complete a National Police Check.

Responsibilities

• Answer calls and emails as the first point of contact for clients, families and Caregivers.
• Keep client records accurate and up to date in AlayaCare and our CRM.
• Support Care Managers with onboarding, reviews, service changes and client updates.
• Track referrals and follow up with external providers for reports, quotes and confirmations.
• Process purchase orders and fees, and help with quality checks and audits.

Skills

Phone & email communication

Office IT skills

Confidentiality

Customer service

Attention to detail

Tools

AlayaCare

CRM systems

Job description

Dovida is seeking a Care Administration Officer to join our Daleys Point team in NSW. You will be the organized link between clients, families and Care Managers, managing records and supporting service changes while delivering compassionate, confidential care.

You’ll engage with clients via calls and emails, maintain accurate records in AlayaCare/CRM, and assist with onboarding, referrals, and audits. A welcoming, supportive environment awaits.