Care Administration & Client Liaison

Dovida Australia; Gosford; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Birthday leave

Wellness, volunteering and study leave

Dovida Academies training

Novated car leasing

Heart of Dovida awards

Employee Assistance Program (EAP)

Résumé du poste

Dovida Australia is seeking a Care Administration Officer to be the organized, friendly link between clients, families and Care Managers. You will ensure records are accurate and up to date in AlayaCare and our CRM while supporting onboarding, reviews and service updates.

Join a welcoming team that values your contributions, offers growth through Dovida Academies and supportive wellbeing programs, with a permanent full-time role at our Daleys Point office.

Qualifications

• Excellent phone, email and written communication skills.
• Confidence using computers, including email, Word and Excel.
• Sound judgment and a strong respect for confidentiality and privacy.
• Valid Australian working rights and willingness to complete a National Police Check.

Responsabilités

• Answer calls and emails as the first point of contact for clients, families and Caregivers.
• Keep client records accurate and up to date in AlayaCare and our CRM.
• Support Care Managers with onboarding, reviews, service changes and client updates.
• Track referrals and follow up with external providers for reports, quotes and confirmations.
• Process purchase orders and fees, and help with quality checks and audits.

Connaissances

Communication skills

Computer literacy

Customer service

Confidentiality

Outils

AlayaCare

CRM systems

Excel

Description du poste

Dovida Australia is seeking a Care Administration Officer to be the organized, friendly link between clients, families and Care Managers. You will ensure records are accurate and up to date in AlayaCare and our CRM while supporting onboarding, reviews and service updates.

Join a welcoming team that values your contributions, offers growth through Dovida Academies and supportive wellbeing programs, with a permanent full-time role at our Daleys Point office.