Care Manager – Support at Home (Caseload‑Ready)

Dovida Australia; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday paid day off

Wellness leave

Study leave

Novated leasing

Heart of Dovida awards

Job summary

Dovida Australia is seeking an experienced Care Manager to lead the Support at Home portfolio for older Australians. You’ll manage a caseload, coordinate services and budgets, and deliver truly person-centred care across client journeys.

You’ll build trusted relationships with clients and families, assess needs, plan personalised care, and collaborate with caregivers and health professionals to ensure high-quality, sustainable care delivery.

Qualifications

• Experience as Care Manager, Case Manager or similar aged care professional.
• Strong knowledge of the Support at Home program, including funding and budgets.
• Experience managing a client caseload and coordinating services.
• Commitment to person-centred care and translating needs into care plans.

Responsibilities

• Manage a portfolio of clients and build genuine, trusted relationships with clients and families.
• Complete assessments and develop personalised care plans based on needs, goals and preferences.
• Plan and coordinate services within available funding using Support at Home knowledge.
• Coordinate caregivers, allied health professionals and providers to deliver high-quality care.
• Monitor client wellbeing and review care as needs and circumstances change.
• Manage client budgets and funding for sustainable service delivery.
• Maintain accurate care plans, documentation and funding records.

Skills

Caseload management

Relationship building

Communication skills

Attention to detail

Independence

Job description

Care Manager – Support at Home

Ready to make a real difference in the lives of older Australians?

Dovida is looking for an experienced Care Manager who knows Support at Home (SaH), is confident managing a caseload, and genuinely loves working with people.

This is a hands-on role for someone who can hit the ground running. You’ll bring strong aged care experience, a solid understanding of Support at Home funding and budgets, and the confidence to manage the full client journey while delivering truly person-centred care.

You’ll be the trusted person clients and their families can rely on — someone who takes the time to understand what matters to each individual and turns that understanding into practical, meaningful support.

What you’ll be doing

• Manage a portfolio of clients and build genuine, trusted relationships with clients and their families.
• Complete assessments and develop personalised care plans based on each client’s needs, goals and preferences.
• Use your Support at Home and HCP knowledge to plan and coordinate services effectively within available funding.
• Coordinate caregivers, allied health professionals and other providers to deliver consistent, high-quality care.
• Monitor client wellbeing and proactively review care as needs and circumstances change.
• Manage client budgets and funding with a focus on sustainable, appropriate service delivery.
• Maintain accurate care plans, documentation and funding records.
  
  

What we’re looking for

We’re looking for someone who is caseload-ready and can make an immediate contribution.

You’ll have:

• Demonstrated experience as a Care Manager, Case Manager or similar aged care professional.
• Strong, practical experience with the Support at Home program, including funding, budgets and service coordination.
• Experience managing a client caseload and coordinating multiple services and stakeholders.
• A strong understanding of person-centred care and the ability to turn individual needs and goals into practical care plans.
• Excellent communication and relationship-building skills — you’re a genuine people person who can build trust with clients, families and care teams.
• The confidence to have sometimes difficult conversations while keeping the client’s best interests at the centre.
• Strong organisation and attention to detail across care plans, budgets, documentation and competing priorities.
• A practical, solutions-focused approach and the ability to work independently while contributing positively to a team.
  
  

Why Dovida?

At Dovida, people are at the heart of everything we do.

You’ll also enjoy:

• Build a meaningful career supporting older Australians and their families to live well at home
• Enjoy your birthday your way, with a paid day off each year
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options
• Be recognised at your annual Heart of Dovida awards, celebrating the people who bring our values to life
  
  

About Dovida

Our mission is simple: to support, empower and uplift individuals by keeping them at the heart of everything we do and every decision about their care.

If you’re an experienced Care Manager with strong Support at Home experience, a proven caseload background and a genuine passion for person-centred care, we’d love to hear from you.

If you’re ready to hit the ground running and make a meaningful difference, apply today and join Dovida.