Care Administration Coordinator — Circle of Care

Dovida; Gosford; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Wellness leave

Dovida Academies training

Car leasing

Heart of Dovida awards

EAP program

Job summary

Dovida is seeking a Care Administration Officer to act as the organized, friendly link between clients, families and Care Managers, ensuring records are accurate and up to date to support delivery of care. This is a full-time, office-based position in the Daleys Point area.

You will handle inquiries, maintain systems, assist with onboarding and service changes, and contribute to a caring, supportive team environment with opportunities for growth.

Qualifications

• Excellent phone, email and written communication skills.
• Confidence using computers including email, Word and Excel.
• Professional, warm manner that puts people at ease.
• Sound judgement with strong respect for confidentiality and privacy.
• Valid Australian working rights and willingness to complete a National Police Check.

Responsibilities

• Answer calls and emails as the first point of contact for clients, families and Caregivers.
• Keep client records accurate and up to date in AlayaCare and our CRM.
• Support Care Managers with onboarding, reviews, service changes and client updates.
• Track referrals and follow up with external providers for reports, quotes and confirmations.
• Process purchase orders and fees, and support quality checks and audits.

Skills

Communication skills

Computer literacy

Professional demeanor

Confidentiality

National Police Check

Tools

AlayaCare

CRM systems

Job description

Dovida is seeking a Care Administration Officer to act as the organized, friendly link between clients, families and Care Managers, ensuring records are accurate and up to date to support delivery of care. This is a full-time, office-based position in the Daleys Point area.

You will handle inquiries, maintain systems, assist with onboarding and service changes, and contribute to a caring, supportive team environment with opportunities for growth.