Car Park Control Room Operator

Everi Pty; City of Melbourne; Hybrid; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Free onsite parking

Learning & development opportunities

Employee assistance program

Job summary

Melbourne Park is seeking a casual Car Park Control Room Operator to deliver high-level customer service and ensure safe, efficient car park operations during Melbourne Park's event calendar. You will oversee car park activity, coordinate attendants and field teams, respond to issues and support vehicle and pedestrian movement during ingress, egress and peak periods.

Applicants should be able to stay calm under pressure, communicate clearly with stakeholders, maintain accurate logs, and

Qualifications

• Experience in a customer service-facing role, ideally within an event, transport, parking or operational environment.
• The ability to remain calm, composed and decisive during incidents and periods of high demand.
• Strong communication and interpersonal skills, with the ability to confidently engage with customers, field teams and stakeholders.
• Strong attention to detail and the ability to accurately maintain operational logs, records and incident reports.
• A proactive approach to identifying issues, managing risks and escalating matters appropriately.
• The ability to work collaboratively as part of a team in a dynamic environment where priorities can change quickly.

Responsibilities

• Oversee car park activity and coordinate parking attendants and field teams.
• Monitor hazards, incidents, congestion and access issues; escalate as required.
• Support safe ingress/egress and peak operational periods across the precinct.
• Maintain clear radio communication and provide timely updates to stakeholders.
• Respond to customer and operational enquiries and coordinate resolutions.
• Log incidents and shift handovers with accurate records.

Skills

Customer service

Calm under pressure

Communication

Attention to detail

Team collaboration

Proactive issue management

Job description

Job Description

As a casual Car Park Control Room Operator, you will play a key frontline role in delivering high levels of customer service and safe, efficient and seamless car park operations across Melbourne Park's busy event calendar. Working in a fast-paced event environment, you will oversee car park activity, coordinate parking attendants and field teams, respond to operational and customer issues and support the smooth movement of vehicles and pedestrians during event ingress, egress and peak periods. You'll work closely with event operations, security, traffic management, contractors and other stakeholders to identify emerging issues, coordinate timely responses and ensure a consistently high standard of safety, service and operations.

• Monitor car park operations for hazards, incidents, congestion, access issues and emerging risks, escalating matters as required.
• Coordinate parking attendants and field teams in response to changing operational conditions and event requirements.
• Support safe and efficient event ingress, egress and peak operational periods across the precinct.
• Maintain clear and effective radio communication with field teams, supervisors and key stakeholders, providing timely operational updates and direction.
• Respond to customer and operational enquiries, triage issues and coordinate appropriate resolutions.
• Monitor operational systems, cameras and communications, while maintaining accurate logs, incident records and shift handovers.

Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at [e-mail]. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted.

You will receive an update on your application, whether you are successful or unsuccessful, via phone or email.

Successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.

About the Employer

From global spectacles to once-in-a-lifetime performances, Melbourne Park is where sport, entertainment, culture and community come to life. We welcome millions of guests to our precinct each year, and behind every experience are our people, working together with care and at pace to create the unforgettable. Home to Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park, Centrepiece and the Australian Open, we are proud to be Melbourne's world stage.

About the Candidate

You are a calm, confident and customer-focused individual who thrives in a fast-paced environment. You can quickly assess changing situations, communicate clearly and make sound decisions when operational demands are high. You have:

• Experience in a customer service-facing role, ideally within an event, transport, parking or operational environment.
• The ability to remain calm, composed and decisive during incidents and periods of high demand.
• Strong communication and interpersonal skills, with the ability to confidently engage with customers, field teams and stakeholders.
• Strong attention to detail and the ability to accurately maintain operational logs, records and incident reports.
• A proactive approach to identifying issues, managing risks and escalating matters appropriately.
• The ability to work collaboratively as part of a team in a dynamic environment where priorities can change quickly.

Work Environment

To deliver world-class events with world-class customer experiences we believe in fostering working environments that support our people to thrive both personally and professionally.

• Ongoing Learning & Development opportunities
• Generous paid Family & Carers leave scheme, including a staggered return to work plan and check-in days
• Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder
• Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest
• Free onsite parking
• Ongoing cultural awareness and inclusion education

Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).

For all enquiries regarding this role, contact [e-mail].