Ticketing Coordinator

Csod; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Ongoing Learning & Development

Leadership coaching

Family & Carers leave

Sonder wellbeing platform

Free event tickets

Free onsite parking

Diversity and inclusion education

Job summary

Melbourne Park is seeking a Ticketing Coordinator for a 12‑month fixed‑term role to manage day‑to‑day ticketing services for events at Melbourne Park. You will coordinate event builds, allocations, and box office operations while working with our ticketing partner and internal teams.

The role emphasizes attention to detail, strong organisational skills, and effective stakeholder communication, with flexibility for evenings, weekends, and public holidays to support event delivery.

Qualifications

• Experience in ticketing, venue or event operations, box office, customer service or a similar environment.
• Strong attention to detail and accuracy.
• Excellent organisational skills with multiple events and deadlines.
• Strong communication and stakeholder management skills.

Responsibilities

• Coordinate ticketing requirements for assigned events from planning through to event delivery.
• Check event builds, capacities, pricing, allocations, holds and on-sale information.
• Work closely with our ticketing partner to ensure events are set up accurately and on time.
• Support event-day ticketing, box office and access control operations, including evenings and weekends.
• Coordinate ticket allocations, complimentary tickets and other stakeholder requests.
• Support customer and client enquiries, including bookings, accessible ticketing, cancellations and refunds.
• Prepare and reconcile ticketing, sales, attendance and settlement reports.
• Work collaboratively with venue, event, marketing, finance and customer service teams.
• Identify and resolve operational issues, escalating matters where required.
• Contribute to continuous improvement of ticketing processes and ways of working.

Skills

Attention to detail

Organisational skills

Stakeholder management

Communication skills

Problem solving

Teamwork

Numerical ability

MS Excel

Tools

Excel

Ticketing systems

Job description

ABOUT US

Melbourne Park is an iconic, multi-venue, world-renowned precinct that delivers hundreds of diverse sport, entertainment and community events each year, including one of only four tennis Grand Slams in the world – the Australian Open.

The Melbourne Park precinct is home to six of Melbourne’s premier venues – Rod Laver Arena, Margaret Court Arena, John Cain Arena, AAMI Park, Kia Arena and CENTREPIECE at Melbourne Park – as well as the National Tennis Centre, two show courts, 35 outdoor tennis courts, six indoor tennis courts, Tennis HQ, Olympic Park Oval, Gosch’s Paddock and the KGM Centre.

Our Ticketing team plays an essential role in the successful delivery of events across the precinct, ensuring ticketing operations are accurate, efficient and provide a positive experience for our clients, stakeholders and guests.

ABOUT THE ROLE

This is a 12-month fixed-term role reporting to the Ticketing Manager. The Ticketing Coordinator is responsible for coordinating the day‑to‑day delivery of ticketing services for events held at Melbourne Park.

You’ll coordinate assigned events from planning and ticketing setup through to on‑sale and event‑day delivery, working closely with our ticketing partner, clients, venue teams and internal stakeholders.

This is a hands‑on, detail‑focused role where you’ll support event builds, ticket allocations, box office operations, access control, customer enquiries, reporting and settlements. You’ll also help resolve operational issues and ensure ticketing requirements are delivered accurately and on time.

This is an exciting opportunity for an organised and customer‑focused professional with experience in ticketing, events, venue operations or a similar environment to contribute to some of Melbourne’s most high‑profile sporting and entertainment events.

WHAT YOU’LL FOCUS ON

• Coordinate ticketing requirements for assigned events from planning through to event delivery.
• Check event builds, capacities, pricing, allocations, holds and on‑sale information.
• Work closely with our ticketing partner to ensure events are set up accurately and on time.
• Support event‑day ticketing, box office and access control operations, including evenings and weekends.
• Coordinate ticket allocations, complimentary tickets and other stakeholder requests.
• Support customer and client enquiries, including bookings, accessible ticketing, cancellations and refunds.
• Prepare and reconcile ticketing, sales, attendance and settlement reports.
• Work collaboratively with venue, event, marketing, finance and customer service teams.
• Identify and resolve operational issues, escalating matters where required.
• Contribute to continuous improvement of ticketing processes and ways of working.

WHAT YOU’LL BRING

• Experience in ticketing, venue or event operations, box office, customer service or a similar environment.
• Strong attention to detail and a consistent focus on accuracy.
• Excellent organisational skills and the ability to manage multiple events and deadlines.
• Strong communication and stakeholder management skills.
• Good numerical and reconciliation skills, with confidence using Microsoft Office, particularly Excel.
• A practical, solutions‑focused approach to problem solving.
• The ability to work collaboratively in a fast‑paced environment.
• Availability to work evenings, weekends and public holidays as required for event delivery.

DESIRED

• Experience with ticketing systems, event builds, on‑sales, box office, access control, settlements or ticketing reporting.
• Experience within a major venue, sport, entertainment, hospitality or customer‑focused environment.

WHAT WE OFFER

To deliver world‑class events with world‑class customer experiences - for every person, every event, every time - we believe in fostering working environments that support our staff to thrive both personally and professionally.

• Ongoing Learning & Development opportunities
• Leadership coaching and development available for all team leaders
• Generous paid Family & Carers leave scheme, including a staggered return to work plan and check‑in days
• Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder
• Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest
• Free onsite parking
• Ongoing cultural awareness and inclusion education

Applications Close: Friday 9 October 2026

You will receive an update on your application, whether you are successful or unsuccessful, via phone or email.

Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at [e-mail]. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted.

Please note successful applicants will be required to undertake a pre‑employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.

Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy.

Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).

For all enquiries regarding this role, contact [e-mail]. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.