Workforce Operations Coordinator

CENTREPIECE at Melbourne Park; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Family & Carers leave scheme

Sonder wellbeing platform

Team member event tickets

Job summary

Melbourne Park is seeking a proactive Workforce Operations Coordinator to join our People & Culture team and help keep the event workforce organized, supported and ready for action across multiple venues.

You will work across rostering, onboarding, systems, communications and workforce administration, building strong relationships with venue and event teams while ensuring smooth day‑to‑day operations. This is a permanent full‑time role with five days per week across our event calendar.

Qualifications

• Experience in workforce scheduling, events, hospitality or a fast‑paced operational environment.
• Ability to coordinate across multiple teams and venues with attention to detail.
• Comfort with digital systems and proactive problem solving.

Responsibilities

• Coordinate workforce rostering and scheduling across Melbourne Park's venues and events.
• Maintain schedules and workforce information using Humanforce and other systems.
• Collaborate with venue and event teams to understand requirements and respond to changes.
• Support event delivery before and during events, ensuring teams are prepared.
• Manage workforce enquiries, communications and recruitment onboarding tasks.
• Assist with workforce planning for major events, including the Australian Open.

Skills

Workforce scheduling

Events coordination

Customer service

People & Culture

Stakeholder communication

Tools

Humanforce

Job description

From global spectacles to once-in-a-lifetime performances, Melbourne Park is where sport, entertainment, culture and community come to life. We welcome millions of guests to our precinct each year, and behind every experience are our people, working together with care and at pace to create the unforgettable.

Home to Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park, CENTREPIECE and the Australian Open, we are proud to be Melbourne's world stage.

ABOUT THE ROLE

We're looking for an energetic and ambitious Workforce Operations Coordinator to join our People & Culture team and help keep the workforce behind some of Melbourne's biggest events organised, supported and ready to go.

Reporting to the Workforce Development & Operations Manager, you'll play an important role in the day-to-day coordination of our Event Workforce – more than 900 customer service, security and operations team members working across multiple venues and events. It's a large, fast-moving operation with plenty of moving parts – and that's exactly what makes this role exciting.

This is a hands‐on coordination role where no two days will look quite the same. You'll work across rostering and scheduling, workforce systems, communications, onboarding, event‐day operations and workforce administration, while building strong relationships with our venue and event teams across the precinct.

You'll spend plenty of time in systems and getting the detail right, but you won't be sitting behind a screen all day. We're looking for someone who gets out into the business, builds rapport quickly, asks questions, follows things through and looks for ways to make things work better.

Our precinct operates seven days a week and our team works when the action happens. This is a permanent full‐time role working five days per week flexibly across Monday to Sunday, aligned to our event calendar.

KEY RESPONSIBILITIES

• Coordinate workforce rostering and scheduling across Melbourne Park's venues and events, helping ensure we have the right people in the right place at the right time.
• Use workforce systems including Humanforce to maintain accurate schedules and workforce information.
• Work closely with venue and event teams to understand workforce requirements, respond to changes and help solve day‐to‑day resourcing challenges.
• Support our Event Delivery Workforce before and during events, ensuring team members have the information and support they need to arrive confident and work‑ready.
• Manage workforce enquiries and communications, providing a responsive and positive experience for our team members.
• Support workforce recruitment, onboarding, compliance, uniforms, accreditation and other operational activities.
• Assist with workforce planning and delivery for major events, including the Australian Open.

ABOUT YOU

You're the kind of person who brings energy with you.

You're proactive, curious and keen to make things happen. If something needs doing, you don't wait to be asked twice – you jump in, work out what's needed and follow it through.

You’ll be energised by the pace, scale and complexity of Melbourne Park – lots of people, teams, systems and moving parts don't overwhelm you, they make you curious. You'll be excited to build relationships across our venues, learn how a major event precinct operates and develop your career along the way.

You have:

• Strong organisation and coordination skills, with great attention to detail and the ability to keep multiple priorities moving in a fast‑paced environment.
• Confidence with technology and digital systems – you learn new platforms quickly and enjoy finding smarter ways to use them.
• Strong communication and relationship‑building skills, with the confidence to proactively connect with stakeholders and build rapport across different teams.
• A positive, energetic and solutions‑focused approach – you see what needs to happen and get stuck in.
• A strong customer mindset and genuine interest in creating a great experience for the people you support.

Experience in workforce scheduling, events, hospitality, customer service, People & Culture or another fast‑paced operational environment would be great – but just as important to us is your potential, attitude and willingness to learn.

WHAT WE OFFER

To deliver world‑class events with world‑class customer experiences, we believe in fostering working environments that support our people to thrive both personally and professionally.

• Flexible working arrangements to help you balance work and home responsibilities
• Generous paid Family & Carers leave scheme, including a staggered return to work plan and check‑in days
• Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder
• Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest
• Free onsite parking
• Ongoing cultural awareness and inclusion education

APPLICATIONS CLOSE –Thursday, 1st October 2026

Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and / or to perform the essential functions of this role, you can contact the team at ***************@mopt.vic.gov.au. There will also be opportunities to discuss adjustments during the phone screen and interview process if shortlisted.

Successful applicants will be required to undertake pre‑employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.

Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).

For all enquiries regarding this role, contact *******@mopt.vic.gov.au. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.

Workforce Operations Coordinator Melbourne, VIC, AU