Cancer Care Operations & Support Team Leader

Western Sydney Local Health District; Sydney; On-site; AUD 91,000 - 121,000; Full time

Job summary

Western Sydney Local Health District, at Westmead Hospital (CPMCC), seeks a Clinical Operations and Support Team Manager to lead a 24-person administration team and shape patient experiences within a major cancer service.

You will drive day-to-day admin operations, engage clinicians and managers, and foster a culture of learning and accountability. This permanent role offers a meaningful leadership path in NSW Health.

Qualifications

• Extensive experience leading administration in a large public hospital or equivalent.
• Experience recruiting, onboarding, mentoring and performance management.
• Strong knowledge of Medicare Billing rules and compliance.
• Proven capability in process improvement and delivering a quality customer experience.
• Excellent organizational and time-management skills; proficient with MS Office and rostering/pay systems.

Responsibilities

• Lead the administration team including recruitment, onboarding and development.
• Oversee reception, patient bookings, medical records, billing and secretarial support.
• Review processes to create more efficient, patient-focused ways of working.
• Manage rostering, invoices and procurement across Oracle Financials, HPRM/HPE and rostering platforms.
• Support video-consultation services and partner with the Operations Manager on Cancer Services priorities.

Skills

Leadership

People management

Customer service

Process improvement

Tools

MS Office

Oracle Financials

HPRM/HPE

Job description

Western Sydney Local Health District, at Westmead Hospital (CPMCC), seeks a Clinical Operations and Support Team Manager to lead a 24-person administration team and shape patient experiences within a major cancer service.

You will drive day-to-day admin operations, engage clinicians and managers, and foster a culture of learning and accountability. This permanent role offers a meaningful leadership path in NSW Health.