Clinical Operations and Support Team Manager (Permanent)

Southern NSW Local Health District; Sydney; On-site; AUD 91,000 - 121,000; Full time

Job summary

Southern NSW Local Health District Westmead Hospital is seeking a Clinical Operations and Support Team Manager to lead a 24-person administration team, shaping a high-performing service within a busy cancer program.

You will drive day-to-day admin operations, recruit and develop staff, manage reception, bookings, records, billing and secretarial support, and partner with clinicians and Cancer Services to deliver patient-centred care with continuous improvement.

Qualifications

• Extensive experience leading administration teams in large public hospitals or equivalent.
• Experience managing recruitment, onboarding and performance development.
• Strong knowledge of Medicare Billing rules and leading teams to compliance.
• Proven ability to deliver a quality customer service experience.
• Experience with process improvement initiatives and project management.
• Excellent organisational and time management capabilities.
• Experience with electronic rostering and pay systems.
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and corporate applications such as Oracle Financials, HPRM/HPE.

Responsibilities

• Lead, coach and develop the administration team, including recruitment, onboarding, performance and professional development.
• Oversee key administrative functions such as reception, patient bookings, medical records, billing and secretarial support.
• Review and improve processes to create more efficient, patient-focused workflows.
• Manage rostering, invoices and procurement across relevant systems.
• Support contemporary models of care, including video consultations, in collaboration with the Operations Manager.

Skills

People leadership

Customer service

Process improvement

Time management

MS Office Proficiency

Oracle Financials

HPRM/HPE

Electronic rostering

Problem solving

Tools

Oracle Financials

HPRM/HPE

Electronic rostering platforms

Job description

Clinical Operations and Support Team Manager (Permanent)

Lead a high-performing team supporting complex cancer care

Shape exceptional patient and customer experiences

Make a meaningful impact at one of NSW’s leading hospitals

Lead, build and transform cancer administration services while empowering a team to deliver exceptional patient experiences.

Employment Type: PermanentFull Time

Position Classification: Health Manager Level 1

Remuneration: $91,326 - $121,497 per annum

Hours Per Week: 38

Location: Westmead Hospital

Where you'll be working

Join Cancer Services and the Crown Princess Mary Cancer Centre (CPMCC) at Westmead Hospital — a busy, complex and highly regarded cancer service where outstanding administration plays a critical role in supporting patients, clinicians and families.

This is an opportunity to bring your leadership capability into a purpose-driven health environment and make a visible difference every day.

Work within a major public hospital and one of its busiest cancer services

Lead and develop a diverse Clinical Operations and Support Team of 24

Partner with clinicians, managers and multiple Cancer Services departments

Build a culture of learning, accountability, continuous improvement and no-blame problem solving

Help ensure patients experience seamless, compassionate and person-centred administrative support

What you’ll be doing

As Clinical Operations and Support Team Manager, you’ll lead the day-to-day administrative operations that keep Cancer Services moving. You’ll combine people leadership, operational expertise and continuous improvement to strengthen the experience of patients and staff alike. Key responsibilities will be to:

• Lead, coach and develop the administration team, including recruitment, onboarding, performance and professional development
• Oversee key administrative functions including reception, patient bookings, medical records, billing, correspondence and specialist secretarial support
• Review and improve processes, using your problem-solving skills to create more efficient, consistent and patient-focused ways of working
• Manage operational resources including rostering, invoices and procurement, with experience across systems such as Oracle Financials, HPRM/HPE and electronic rostering platforms
• Support contemporary models of care, including video-consultation services, while partnering with the Operations Manager on broader Cancer Services priorities

Ready to make your next move count?

If youare an experienced administration leader looking for a role where your skills have real purpose and impact, we’d love to hear from you.

You may already be leading administration in a large hospital, health service or complex organisation — or you may be an accomplished team leader ready to take the next step into healthcare. If you bring strong people leadership, customer service, process improvement and organisational skills, this could be the opportunity you’ve been waiting for.

Join a workplace where you can grow your career, support your colleagues and make a difference to the lives of patients and families.

Selection Criteria:

• Extensive experience working within administrative functions of a large public hospital (preferred) or other large institution.
• Experience leading a team including staff management, recruitment, onboarding, mentoring and performance management.
• Extensive knowledge of the Medicare Billing rules and experience in leading a team to comply with them.
• Thorough understanding of and demonstrated experience in leading provision of a quality customer service experience.
• Experience in undertaking process improvement work
• Proven organisational skills and time management capability
• Experience with electronic rostering and pay systems
• Demonstrated experience using MS Office (Word, Excel, Outlook and PowerPoint) and other corporate applications such as Oracle Financials, HPRM/HPE.

Requisition ID: REQ682048

Applications Close: 29 th September 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.