Clinical Operations and Support Team Manager (Permanent)

NSW Health; Sydney; On-site; AUD 91,000 - 121,000; Full time

Job summary

NSW Health at Westmead Hospital is seeking a Clinical Operations and Support Team Manager to lead a 24-strong administration team supporting Cancer Services. You will drive day-to-day operations, recruit and develop staff, and partner with clinicians to deliver seamless patient experiences across a busy public hospital.

In this role you will optimise processes, supervise reception, bookings, records and billing, and help implement contemporary care models including video consultations within a

Qualifications

• Extensive experience in administrative functions within a large public hospital.
• Experience leading a team including recruitment, onboarding and performance management.
• Extensive knowledge of Medicare Billing rules and ensuring compliance.
• Proven ability to deliver a quality customer service experience.
• Experience with process improvement initiatives.

Responsibilities

• Lead, coach and develop the administration team of 24.
• Oversee reception, patient bookings, medical records, billing and secretarial support.
• Review and improve processes to create more efficient, patient-focused workflows.
• Manage rostering, invoices and procurement across systems like Oracle Financials, HPRM/HPE and rostering platforms.
• Support video-consultation models of care in partnership with the Operations Manager.

Skills

People leadership

Staff management

Customer service

Time management

Problem solving

Tools

Oracle Financials

HPRM/HPE

Electronic rostering systems

Job description

Clinical Operations and Support Team Manager (Permanent)

Lead a high-performing team supporting complex cancer care

Shape exceptional patient and customer experiences

Make a meaningful impact at one of NSW’s leading hospitals

Lead, build and transform cancer administration services while empowering a team to deliver exceptional patient experiences.

Employment Type: Permanent Full Time
Position Classification: Health Manager Level 1
Remuneration: $91,326 - $121,497 per annum
Hours Per Week: 38
Location: Westmead Hospital

Where you'll be working

Join Cancer Services and the Crown Princess Mary Cancer Centre (CPMCC) at Westmead Hospital — a busy, complex and highly regarded cancer service where outstanding administration plays a critical role in supporting patients, clinicians and families.

This is an opportunity to bring your leadership capability into a purpose-driven health environment and make a visible difference every day.

Work within a major public hospital and one of its busiest cancer services

Lead and develop a diverse Clinical Operations and Support Team of 24

Partner with clinicians, managers and multiple Cancer Services departments

Build a culture of learning, accountability, continuous improvement and no-blame problem solving

Help ensure patients experience seamless, compassionate and person-centred administrative support

What you'll be doing

As Clinical Operations and Support Team Manager, you'll lead the day-to-day administrative operations that keep Cancer Services moving. You'll combine people leadership, operational expertise and continuous improvement to strengthen the experience of patients and staff alike. Key responsibilities will be to:

Lead, coach and develop the administration team, including recruitment, onboarding, performance and professional development

Oversee key administrative functions including reception, patient bookings, medical records, billing, correspondence and specialist secretarial support

Review and improve processes, using your problem-solving skills to create more efficient, consistent and patient-focused ways of working

Manage operational resources including rostering, invoices and procurement, with experience across systems such as Oracle Financials, HPRM/HPE and electronic rostering platforms

Support contemporary models of care, including video-consultation services, while partnering with the Operations Manager on broader Cancer Services priorities

Selection Criteria

Extensive experience working within administrative functions of a large public hospital (preferred) or other large institution.

Experience leading a team including staff management, recruitment, onboarding, mentoring and performance management.

Extensive knowledge of the Medicare Billing rules and experience in leading a team to comply with them.

Thorough understanding of and demonstrated experience in leading provision of a quality customer service experience.

Experience in undertaking process improvement work

Proven organisational skills and time management capability

Experience with electronic rostering and pay systems

Demonstrated experience using MS Office (Word, Excel, Outlook and PowerPoint) and other corporate applications such as Oracle Financials, HPRM/HPE.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)

Applications Close: 29th September 2026