Clinical Operations and Support Team Manager (Permanent)

Western Sydney Local Health District; Sydney; On-site; AUD 91,000 - 121,000; Full time

Job summary

Western Sydney Local Health District, at Westmead Hospital (CPMCC), seeks a Clinical Operations and Support Team Manager to lead a 24-person administration team and shape patient experiences within a major cancer service.

You will drive day-to-day admin operations, engage clinicians and managers, and foster a culture of learning and accountability. This permanent role offers a meaningful leadership path in NSW Health.

Qualifications

• Extensive experience leading administration in a large public hospital or equivalent.
• Experience recruiting, onboarding, mentoring and performance management.
• Strong knowledge of Medicare Billing rules and compliance.
• Proven capability in process improvement and delivering a quality customer experience.
• Excellent organizational and time-management skills; proficient with MS Office and rostering/pay systems.

Responsibilities

• Lead the administration team including recruitment, onboarding and development.
• Oversee reception, patient bookings, medical records, billing and secretarial support.
• Review processes to create more efficient, patient-focused ways of working.
• Manage rostering, invoices and procurement across Oracle Financials, HPRM/HPE and rostering platforms.
• Support video-consultation services and partner with the Operations Manager on Cancer Services priorities.

Skills

Leadership

People management

Customer service

Process improvement

Tools

MS Office

Oracle Financials

HPRM/HPE

Job description

Clinical Operations and Support Team Manager (Permanent)

Western Sydney Local Health District – Westmead NSW

Lead a high-performing team supporting complex cancer care

Shape exceptional patient and customer experiences

Make a meaningful impact at one of NSW’s leading hospitals

Lead, build and transform cancer administration services while empowering a team to deliver exceptional patient experiences.

Employment Type:Permanent Full Time
Position Classification:Health Manager Level 1
Remuneration:$91,326 - $121,497 per annum
Hours Per Week:38
Location:Westmead Hospital

Where you’ll be working
Join Cancer Services and the Crown Princess Mary Cancer Centre (CPMCC) at Westmead Hospital — a busy, complex and highly regarded cancer service where outstanding administration plays a critical role in supporting patients, clinicians and families.

This is an opportunity to bring your leadership capability into a purpose-driven health environment and make a visible difference every day.

Work within a major public hospital and one of its busiest cancer services

Lead and develop a diverse Clinical Operations and Support Team of 24

Partner with clinicians, managers and multiple Cancer Services departments

Build a culture of learning, accountability, continuous improvement and no-blame problem solving

Help ensure patients experience seamless, compassionate and person-centred administrative support

What you’ll be doing

As Clinical Operations and Support Team Manager, you’ll lead the day-to-day administrative operations that keep Cancer Services moving. You’ll combine people leadership, operational expertise and continuous improvement to strengthen the experience of patients and staff alike. Key responsibilities will be to:

• Lead, coach and develop the administration team, including recruitment, onboarding, performance and professional development
• Oversee key administrative functions including reception, patient bookings, medical records, billing, correspondence and specialist secretarial support
• Review and improve processes, using your problem-solving skills to create more efficient, consistent and patient-focused ways of working
• Manage operational resources including rostering, invoices and procurement, with experience across systems such as Oracle Financials, HPRM/HPE and electronic rostering platforms
• Support contemporary models of care, including video-consultation services, while partnering with the Operations Manager on broader Cancer Services priorities

Ready to make your next move count?

If youare an experienced administration leader looking for a role where your skills have real purpose and impact, we’d love to hear from you.

You may already be leading administration in a large hospital, health service or complex organisation — or you may be an accomplished team leader ready to take the next step into healthcare. If you bring strong people leadership, customer service, process improvement and organisational skills, this could be the opportunity you’ve been waiting for.

Join a workplace where you can grow your career, support your colleagues and make a difference to the lives of patients and families.

Selection Criteria

• Extensive experience working within administrative functions of a large public hospital (preferred) or other large institution.
• Experience leading a team including staff management, recruitment, onboarding, mentoring and performance management.
• Extensive knowledge of the Medicare Billing rules and experience in leading a team to comply with them.
• Thorough understanding of and demonstrated experience in leading provision of a quality customer service experience.
• Experience in undertaking process improvement work
• Proven organisational skills and time management capability
• Experience with electronic rostering and pay systems
• Demonstrated experience using MS Office (Word, Excel, Outlook and PowerPoint) and other corporate applications such as Oracle Financials, HPRM/HPE.

Requisition ID: REQ682048
Applications Close:29th September 2026