Campus Support Officer (RTO)

Peak Management and Consulting; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Peak Management and Consulting – Sydney NSW is seeking a Part-time Campus Support Officer for Insight Training. You will welcome students, support onboarding, handle enquiries, and assist with learning systems and campus administration.

Join a purpose-driven team that values a welcoming campus environment. The role emphasizes customer service, organisation, and proactive support to ensure students have a smooth learning journey.

Qualifications

• Strong customer service orientation and friendly demeanour.
• Experience with administrative tasks and office systems.
• Clear and effective communication skills (verbal & written).
• Excellent time management and ability to juggle priorities.
• Attention to detail and proactive approach to creating a great first impression.

Responsibilities

• Be the friendly first point of contact for students.
• Assist onboarding and course commencement for new students.
• Respond to student enquiries and provide timely support.
• Follow up on attendance, fees, and course-related requests.
• Assist students with learning systems, deferrals, and general enquiries.
• Maintain clean, organised campus facilities and handle routine admin tasks.

Skills

Customer service

Administration

Communication

Time management

Attention to detail

Job description

Peak Management and Consulting – Sydney NSW

2d ago , from Peak Management and Consulting

Be the friendly face that makes a difference! At Insight Training, we believe education changes lives. With over 20 years of experience in vocational education and training, we’re passionate about helping people build the skills, confidence and knowledge to create brighter futures.
As a previous finalist for the WA Large Training Provider of the Year, we’re proud of the impact we make — and we’re looking for a Part-time Campus Support Officer to help us deliver an outstanding campus experience!

What you'll be doing

You'll be the friendly first point of contact for students, helping create a welcoming, organised and professional learning environment.

• Welcome new students and support their onboarding and course commencement.
• Respond to student enquiries and provide timely, helpful assistance throughout their learning journey.
• Follow up on student attendance, outstanding fees and course-related requests.
• Assist students with learning systems, extensions, deferrals and general enquiries.
• Keep campus facilities clean, organised and ready for learning.
• Coordinate meeting rooms, mail, office supplies, maintenance and general campus administration.

What you'll bring

• A positive, approachable and customer-focused attitude.
• Strong communication, organisation and time management skills.
• Excellent attention to detail and the ability to juggle competing priorities.
• A proactive, hands-on approach and pride in creating a great first impression.
• Previous experience in customer service and/or administration. RTO experience is advantageous!

Why Insight Training?

Join a purpose-driven organisation where your contribution matters. Be part of a supportive team, enjoy a varied role and help create an environment where students feel welcomed, supported and ready to succeed.

Ready to make an impact?

If you're organised, people-focused and love keeping things running smoothly, we'd love to hear from you!