RTO Admin & Student Services Specialist

RTOPilot; Melbourne; In loco; AUD 60.000 - 75.000; Tempo pieno

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RTOPilot is seeking an administrator for our education division in Australia. You will provide high-quality student and staff service, manage student enquiries, coordinate classes, and prepare paperwork for courses.

Responsibilities include admission processing, data entry of enrolments and attendance, issuing testamurs and statements of attainment per AQF, auditing student files, and supporting PRISMS-related tasks with training provided.

Competenze

• Demonstrated experience in Education/RTO
• Minimum 2-3 years of Education/RTO experience required
• Student management and AVETMISS system knowledge
• Advanced user-level experience with AVETMISS systems

Mansioni

• Provide a high level of customer service to students and staff
• Follow up on students who require academic support, and engage them in an intervention plan where required
• Issue warning letters according to the Institute's policies and procedures
• Responding to and managing a range of student enquiries and issues
• Coordinating and scheduling classes
• Preparing student and trainer paperwork for courses
• Data entry of student enrolments, attendance and student completions
• Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
• Auditing student files for compliance
• Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
• Issuing offer letters and listing with the agents and the marketing team only if required

Conoscenze

Education/RTO experience

Student management

AVETMISS knowledge

Data entry

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Responsibilities

• Provide a high level of customer service to students and staff
• Follow up on students who require academic support, and engage them in an intervention plan where required
• Issue warning letters according to the Institute's policies and procedures
• Responding to and managing a range of student enquiries and issues
• Coordinating and scheduling classes
• Preparing student and trainer paperwork for courses
• Data entry of student enrolments, attendance and student completions
• Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
• Auditing student files for compliance
• Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
• Issuing offer letters and listing with the agents and the marketing team only if required

Skills and experience

• Demonstrated experience in Education/RTO
• Minimum 2-3 years of Education/RTO experience required
• Student management and AVETMISS system knowledge
• Advanced user-level experience with AVETMISS systems required
• Proven customer service, interpersonal and communication skills
• Professional can-do attitude, always willing to solve any problem
• Ability to adapt to change and manage complex systems
• Valid Australian work visa or work rights required for this position

Job benefits and perks

• Excellent working conditions
• This role offers the opportunity to further develop your technical and industry knowledge

Only shortlisted candidates will be contacted.

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