Campus IT Support & Moodle Trainer

Top Education Group Ltd.; Sydney; Presencial; AUD 60 000 - 80 000; Tempo integral

Resumo da oferta

Top Education Group Ltd. is seeking an IT Support specialist for the Sydney Campus to keep classroom technology and campus systems running smoothly.

You will assist with day-to-day support requests, equipment setup, account management and Moodle administration to ensure reliable teaching and learning experiences. You will act as a friendly first point of contact, deliver Moodle training, and provide on-site and remote support across Windows 11 and Microsoft 365 environments.

Qualificações

• Strong interpersonal and communication skills with students and staff.
• Friendly, approachable front-facing professional with initiative.
• Excellent verbal communication to explain technical concepts clearly.
• Good troubleshooting across Windows 11 and Microsoft 365.
• Experience with Moodle administration is desirable.
• Experience delivering training or workshops to students or adult learners is desirable.

Responsabilidades

• Monitor IT support mailbox and resolve login, software, network and general IT enquiries; escalate as needed.
• Provide face-to-face help desk support for students and staff on campus.
• Deliver Moodle platform training to students, including login, courses, quizzes and resources.
• Create guides and short how‑to videos to support Moodle and training.
• Provide on-site support for campus devices and classroom systems.
• Deliver remote support sessions via Zoom when required.
• Set up and configure new desktops/laptops with Windows 11 and MS 365.
• Maintain classroom computers with updates and software installs as requested.
• Create and manage Moodle courses, enrolments and course settings; restore backups.
• Support Microsoft 365, Outlook, Teams, SharePoint and Microsoft Authenticator including licensing and resets.

Conhecimentos

Verbal communication

Interpersonal skills

Time management

Troubleshooting

Formação académica

Bachelor's degree in IT or related field

Ferramentas

Moodle LMS

Microsoft 365

Zoom

Deep Freeze

Windows 11

Descrição da oferta de emprego

Top Education Group Ltd. is seeking an IT Support specialist for the Sydney Campus to keep classroom technology and campus systems running smoothly.

You will assist with day-to-day support requests, equipment setup, account management and Moodle administration to ensure reliable teaching and learning experiences. You will act as a friendly first point of contact, deliver Moodle training, and provide on-site and remote support across Windows 11 and Microsoft 365 environments.