Campus ICT Liaison - Digital Experience & Tech Support

University of Sydney; Shire Of Mundaring; On-site; AUD 117,000 - 128,000; Full time

Benefits offered by this job

Flexible working

Generous cultural leave

Indigenous professional programs

YURA network

Job summary

The University of Sydney is seeking a hands-on ICT liaison to provide Tier 2 support across multiple campuses in NSW. You will diagnose and resolve issues on desktops, laptops and mobile devices, and work with regional teams to implement lasting improvements.

In this role you’ll travel to regional locations, build strong relationships with staff, and translate local insights into service enhancements while supporting academic and teaching activities.

Qualifications

• Strong hands-on technical skills across desktops, laptops and mobile devices.
• Tier 2 technical experience providing escalated support and guidance.
• Ability to work independently in regional or under-resourced locations.
• Experience identifying trends and root causes to drive preventative improvements.

Responsibilities

• Partner with Digital Engagement, Service Management, Client Technology, Field Services and AV Services to support local ICT needs.
• Provide hands-on Tier 2 technical support across desktops, laptops, mobile devices and integrated systems.
• Run scheduled site visits and regional rotations to identify local issues, risks and gaps.
• Build trusted relationships with academic, professional and teaching staff as ICT contact.
• Investigate recurring incidents and root causes and translate insights into service improvements.
• Travel to regional locations as required, with trips potentially lasting several days up to two weeks.

Skills

Tier 2 support

IT infrastructure

Desktops & laptops

Mobile devices

Education

ICT qualifications or equivalent experience

Tools

ICT certifications

Job description

The University of Sydney is seeking a hands-on ICT liaison to provide Tier 2 support across multiple campuses in NSW. You will diagnose and resolve issues on desktops, laptops and mobile devices, and work with regional teams to implement lasting improvements.

In this role you’ll travel to regional locations, build strong relationships with staff, and translate local insights into service enhancements while supporting academic and teaching activities.