Digital Experience and Campus Support Liaison (Targeted)

University of Sydney; New South Wales; On-site; AUD 117,000 - 128,000; Full time

Benefits offered by this job

Flexible working arrangements

Indigenous professional programs

Indigenous staff network

Salary packaging options

Job summary

University of Sydney is seeking a hands-on ICT professional to join the Digital Engagement team. Based across NSW campuses, you’ll provide Tier 2 desktop, mobile and integrated system support and drive local service improvements.

This full-time continuing role requires travel to regional locations, strong diagnostic skills, and the ability to build relationships with academic and professional staff while delivering reliable ICT services.

Qualifications

• Hands-on ICT skills across desktops, laptops, and mobile devices.
• Tier 2 escalation support experience in ICT environments.
• Experience in remote/regional or multi-site settings.
• Ability to identify trends and root causes for service improvements.
• Experience in higher education or public sector environments.

Responsibilities

• Partner with ICT teams to support local needs.
• Provide Tier 2 technical support across devices and systems.
• Conduct site visits and regional rotations to identify issues.
• Build relationships with academic and teaching staff as a support contact.
• Investigate recurring incidents and translate insights into improvements.
• Travel to regional locations as required.

Skills

Tier 2 support

IT diagnostics

Desktop/Laptop/Mobile

Multi-site experience

Higher education sector

Public sector experience

Education

ICT qualifications

Equivalent experience

Job description

Full-time / Continuing position Location: Multi-site (metropolitan & regional campuses) across NSW

Base salary from $117,133 – $127,610 + 17% Superannuation

About the opportunity

Join the Digital Engagement function within Information and Communications Technology (ICT) as a hands-on technical liaison connecting metropolitan and regional sites with ICT. You’ll provide Tier 2 support, build trusted relationships with staff and turn local technology needs into lasting service improvements.

Your key responsibilities will be to:

• Partner with Digital Engagement, Service Management, Client Technology, Field Services and AV Services to support local ICT needs.
• Provide hands-on Tier 2 technical support across desktops, laptops, mobile devices and integrated systems.
• Run scheduled site visits and regional rotations, identifying local technology issues, risks and service gaps.
• Build trusted relationships with academic, professional and teaching staff as a familiar point of contact for ICT advice.
• Investigate recurring incidents and root causes, translating local insights into actionable service improvements.
• Travel to regional locations as required, with some trips potentially involving several days or up to two weeks away from the main campus.

Why work with us

We are committed to creating a culturally safe, supportive and inclusive workplace for Aboriginal and Torres Strait Islander staff.

Key benefits include:

• Generous cultural leave and flexible working arrangements.
• Access to Indigenous professional and career development programs, including mentoring, leadership programs, and development funding.
• Participation in an internal Indigenous staff network, providing cultural connection, peer support and professional development opportunities.
• YURA network (promoting sharing of experiences, and professional support for Aboriginal and Torres Strait Islander staff members)
• Tax-efficient salary packaging options for cars, laptops, and additional contributions to your superannuation fund.

About you

• Strong hands-on technical skills, with experience diagnosing and analysing complex IT issues across desktops, laptops, mobile devices and integrated systems.
• Tier 2 technical experience providing escalated support and advice for IT infrastructure, live events and hybrid teaching environments.
• Experience working independently in remote, regional or under-resourced locations while maintaining consistent technical support.
• Experience identifying trends, recurring user issues and root causes and implementing preventative service improvements.
• Experience in a multi-site, distributed, multi-campus, higher education or public sector environment.
• Relevant qualifications or equivalent experience in ICT, with industry-recognised ICT certifications desirable.

Accessibility and inclusion

The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know. This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably. In addition, if you require reasonable adjustment or any documents in alternate formats, please contact Camila Garcia, on email to [e-mail] email address.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more on diversity and inclusion.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

© The University of Sydney The University reserves the right not to proceed with any appointment.

Applications Close Thursday 24 September 2026 11:59 PM