Digital Experience and Campus Support Liaison (Targeted)

University of Sydney; Shire Of Mundaring; On-site; AUD 117,000 - 128,000; Full time

Benefits offered by this job

Flexible working

Generous cultural leave

Indigenous professional programs

YURA network

Job summary

The University of Sydney is seeking a hands-on ICT liaison to provide Tier 2 support across multiple campuses in NSW. You will diagnose and resolve issues on desktops, laptops and mobile devices, and work with regional teams to implement lasting improvements.

In this role you’ll travel to regional locations, build strong relationships with staff, and translate local insights into service enhancements while supporting academic and teaching activities.

Qualifications

• Strong hands-on technical skills across desktops, laptops and mobile devices.
• Tier 2 technical experience providing escalated support and guidance.
• Ability to work independently in regional or under-resourced locations.
• Experience identifying trends and root causes to drive preventative improvements.

Responsibilities

• Partner with Digital Engagement, Service Management, Client Technology, Field Services and AV Services to support local ICT needs.
• Provide hands-on Tier 2 technical support across desktops, laptops, mobile devices and integrated systems.
• Run scheduled site visits and regional rotations to identify local issues, risks and gaps.
• Build trusted relationships with academic, professional and teaching staff as ICT contact.
• Investigate recurring incidents and root causes and translate insights into service improvements.
• Travel to regional locations as required, with trips potentially lasting several days up to two weeks.

Skills

Tier 2 support

IT infrastructure

Desktops & laptops

Mobile devices

Education

ICT qualifications or equivalent experience

Tools

ICT certifications

Job description

Full-time / Continuing positionLocation: Multi-site (metropolitan & regional campuses) across NSWBase salary from $117,133 – $127,610 + 17% SuperannuationThis is a Targeted Aboriginal and Torres Strait Islander Position. While we welcome applications from all candidates, this is a targeted role for Aboriginal and Torres Strait Islander people. As part of our commitment to diversity and inclusion, Aboriginal and Torres Strait Islander candidates will be assessed as a priority. This Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977.About the opportunityJoin the Digital Engagement function within Information and Communications Technology (ICT) as a hands-on technical liaison connecting metropolitan and regional sites with ICT. You’ll provide Tier 2 support, build trusted relationships with staff and turn local technology needs into lasting service improvements. Your key responsibilities will be to:Partner with Digital Engagement, Service Management, Client Technology, Field Services and AV Services to support local ICT needs.Provide hands-on Tier 2 technical support across desktops, laptops, mobile devices and integrated systems.Run scheduled site visits and regional rotations, identifying local technology issues, risks and service gaps.Build trusted relationships with academic, professional and teaching staff as a familiar point of contact for ICT advice.Investigate recurring incidents and root causes, translating local insights into actionable service improvements.Travel to regional locations as required, with some trips potentially involving several days or up to two weeks away from the main campus.Why work with usWe are committed to creating a culturally safe, supportive and inclusive workplace for Aboriginal and Torres Strait Islander staff.Key benefits include:Generous cultural leave and flexible working arrangements.Access to Indigenous professional and career development programs, including mentoring, leadership programs, and development funding.Participation in an internal Indigenous staff network, providing cultural connection, peer support and professional development opportunities.YURA network (promoting sharing of experiences, and professional support for Aboriginal and Torres Strait Islander staff members)Tax-efficient salary packaging options for cars, laptops, and additional contributions to your superannuation fundAbout youStrong hands-on technical skills, with experience diagnosing and analysing complex IT issues across desktops, laptops, mobile devices and integrated systems.Tier 2 technical experience providing escalated support and advice for IT infrastructure, live events and hybrid teaching environments.Experience working independently in remote, regional or under-resourced locations while maintaining consistent technical support.Experience identifying trends, recurring user issues and root causes and implementing preventative service improvements.Experience in a multi-site, distributed, multi-campus, higher education or public sector environment.Relevant qualifications or equivalent experience in ICT, with industry-recognised ICT certifications desirable.How to applyIf you're looking for an opportunity to contribute to meaningful work while building your career in a world-class university environment, we would love to hear from you.Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page .For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard . Click on USYD Find Jobs and apply.Accessibility and inclusionThe University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know.This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably.In addition, if you require reasonable adjustment or any documents in alternate formats, please contact Camila Garcia , on email to [e-mail] email address.EEO statementAt the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ+ . We welcome applications from candidates from all backgrounds.We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion .Pre-employment checksYour employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University.Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process.Sponsorship / work rights for AustraliaYou must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment . The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the Position Description for this role.Applications CloseThursday 24 September 2026 11:59 PM