Hybrid Scientific Computing Support Technician

University of Sydney; Sydney; Hybrid; AUD 107,000 - 116,000; Full time

Job summary

The University of Sydney invites applications for a Scientific Software & Computing Support Technician to back the Scientific Computing Team in delivering bespoke technology support for Faculty of Science equipment. This role covers hardware, software, and storage, with hands-on troubleshooting and training for facility users.

The position is based at the Camperdown Campus, working on-site four days a week with one remote day, and involves contributing to process improvements, documentation, and

Qualifications

• Tertiary qualifications or certifications in computing field and/or relevant experience.
• Excellent working knowledge of computing, peripheral hardware, operating systems (Windows/MacOS), troubleshooting issues and configuration in desktop/workstation and VM (AWS, Azure) environments.
• Extensive hands-on experience installing, configuring, and troubleshooting software, hardware and dependencies in a research environment including imaging and deployment technologies.
• Experience managing network connectivity, cybersecurity, and storage, with proficiency in command line use and scripting languages for system administration and troubleshooting.
• Demonstrated ability to establish and maintain working relationships with customers.
• Ability to work both independently and as part of a team.
• Ability to apply and contribute to the development, maintenance, and review of standard technical documentation and operating procedures.

Responsibilities

• Support the agreed delivery of technical services in the designated area.
• Support the implementation of service improvements and service excellence within the responsibility area.
• Contribute to a positive, professional, customer-focused team culture.
• Support the effective utilisation of resources within the designated area of responsibility, ensuring the education and research needs of the work area are consistently and effectively met.
• Champion best practices, workplace health and safety, compliance, and risk management.
• Seek and act on opportunities to cross-skill, including drawing on the knowledge and expertise of others.
• Provide project management or project support as required, collaborating with other TSS, PSU or central project managers/teams as required.

Skills

Customer service

Teamwork

Troubleshooting

Training

Documentation

Education

Tertiary qualifications in computing

Tools

Windows OS

MacOS

AWS

Azure

Imaging

Job description

The University of Sydney invites applications for a Scientific Software & Computing Support Technician to back the Scientific Computing Team in delivering bespoke technology support for Faculty of Science equipment. This role covers hardware, software, and storage, with hands-on troubleshooting and training for facility users.

The position is based at the Camperdown Campus, working on-site four days a week with one remote day, and involves contributing to process improvements, documentation, and