Campus Experience Specialist - Part-Time On Campus

Contour-Education; Melbourne; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Monthly wellbeing allowance

Employee Assistance Program (EAP)

Mentorship and training

Job summary

Contour Education is seeking a Campus Experience Coordinator for our Point Cook campus. This part-time, on-site role welcomes students and families, ensuring a warm, professional welcome and smooth campus operations across reception and classrooms.

You’ll manage enquiries, assist during classes, coordinate schedules and basic admin, and contribute ideas to enhance student experience. Ideal for people-focused communicators who thrive in a fast-paced environment and want to make a tangible impact

Qualifications

• Previous experience in customer service, hospitality, retail, or call centres.
• Familiarity with the VCE system or having been a VCE graduate yourself.
• Currently studying or holding a degree in Commerce, Business, or related field.

Responsibilities

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record-keeping, printing, and basic operational support
• Troubleshoot minor issues and elevate where needed
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

Skills

Customer service

Hospitality

Retail

Call centres

Education

Commerce/Business degree

Job description

Contour Education is seeking a Campus Experience Coordinator for our Point Cook campus. This part-time, on-site role welcomes students and families, ensuring a warm, professional welcome and smooth campus operations across reception and classrooms.

You’ll manage enquiries, assist during classes, coordinate schedules and basic admin, and contribute ideas to enhance student experience. Ideal for people-focused communicators who thrive in a fast-paced environment and want to make a tangible impact