Campus Experience Coordinator - Melbourne CBD

Contour-Education; City of Melbourne; Hybrid; AUD 41,000 - 47,000; Part time

Benefits offered by this job

Monthly wellbeing allowance

Employee Assistance Program (EAP)

Job summary

Contour-Education in Melbourne CBD is seeking a Campus Experience Coordinator for a casual, on-site role. You will welcome students and families, handle enquiries, and ensure classrooms and campus operations run smoothly with warmth and professionalism.

This role focuses on delivering a supportive and inspiring campus environment, enabling students to feel valued and engaged while they learn. Flexible hybrid engagement and a student-first approach define this team.

Qualifications

• Previous experience in customer service, hospitality, retail, or call centres.
• Familiarity with the VCE system or having been a VCE graduate yourself.
• Currently studying or holding a degree in Commerce, Business, or related field.

Responsibilities

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record-keeping, printing, and basic operational support
• Troubleshoot minor issues and elevate where needed
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

Skills

Customer service

Warmth & empathy

Proactive problem solving

Reliability

Attention to detail

Communication clarity

Education

Commerce/Business studies

Job description

Campus Experience Coordinator - Melbourne CBD

Be the face of Contour on campus. Turn every interaction into a moment of care and connection.

We are looking for an enthusiastic team member to join us at our Melbourne CBD campuses for a casual, on-site role.

As part of our Service Team, you’ll welcome students and parents, provide prompt and friendly support, and help keep our campuses running smoothly. From handling enquiries to ensuring classrooms are ready, you’ll make every Contour visit a positive and memorable experience.

Perfect for people-lovers who thrive in fast-paced environments and want to make a real impact in a mission-driven education company.

This isn’t just customer service - it’s creating an environment where students feel supported, valued, and inspired to learn.

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world‑class tutor‑training programs to our purpose‑built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record-keeping, printing, and basic operational support
• Troubleshoot minor issues and elevate where needed
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

What You Will Bring

We’re looking for genuine, people-focused communicators who bring energy, empathy, and reliability.

You’ll thrive if you bring:

• Warmth and care for families - you love helping others
• Energy and enthusiasm - you bring positive vibes to campus
• Excellent communication - clear, confident, and friendly
• Proactive mindset - you take initiative and find solutions
• Attention to detail - you keep things running smoothly
• Reliability and commitment - families count on you

Experience that helps:

• Previous experience in customer service, hospitality, retail, or call centres
• Familiarity with the VCE system or having been a VCE graduate yourself
• Currently studying or holding a degree in Commerce, Business, or related field

Why You Will Love It

• Flexible, hybrid working environment with on-campus engagement
• Monthly wellbeing allowance + Employee Assistance Program (EAP)
• Personalised mentorship, training, and feedback to strengthen communication and service skills
• A fun, fast-paced environment where no two days are the same
• Career growth opportunities in a rapidly expanding education company
• Work that truly matters - helping students and families feel supported every step of the way
• Competitive hourly rate ($30 per hour + super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks.