Hybrid Campus Experience Coordinator | Student Success

Contour Education; City of Melbourne; Hybrid; AUD 34,440,000 - 48,216,000; Part time

Benefits offered by this job

Hybrid work environment

Monthly wellbeing allowance

Employee Assistance Program (EAP)

On‑campus engagement

Career growth opportunities

Job summary

Contour Education is expanding its campus team in Melbourne. You will be the first touchpoint for students and families, welcoming them on campus, assisting with inquiries, and helping keep daily operations running smoothly.

The role offers a flexible, hybrid work environment with on-campus engagement, a competitive hourly rate, and wellbeing supports. Experience in customer service and familiarity with VCE are valued, with study or degree in Commerce/Business preferred.

Qualifications

• Experience in customer service, hospitality, retail, or call centres.
• Familiarity with the VCE system or having been a VCE graduate yourself.
• Currently studying or holding a degree in Commerce, Business, or related field.

Responsibilities

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone.
• Greet and assist families on campus with warmth, professionalism, and care.
• Support students during class times and ensure their experience runs smoothly.
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy.
• Keep campuses organised - from classrooms and reception to resources and stock levels.
• Handle daily admin tasks such as record‑keeping, printing, and basic operational support.
• Troubleshoot minor issues and escalates where needed.
• Maintain tidy systems and accurate documentation.
• Share ideas to improve campus service and student experience.

Skills

Customer service

Communication

Hospitality experience

Attention to detail

Proactive mindset

Education

VCE knowledge

Job description

Contour Education is expanding its campus team in Melbourne. You will be the first touchpoint for students and families, welcoming them on campus, assisting with inquiries, and helping keep daily operations running smoothly.

The role offers a flexible, hybrid work environment with on-campus engagement, a competitive hourly rate, and wellbeing supports. Experience in customer service and familiarity with VCE are valued, with study or degree in Commerce/Business preferred.