CAMPS Support Specialist - System & Help Desk

ACT; Canberra; Híbrido; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

ACT Government seeks a motivated System Support Officer to join CAMPS, supporting contract management, project delivery, invoice processing, and reporting for infrastructure projects. You’ll be the first point of contact for users, delivering high-quality support and ensuring CAMPS is used effectively in day-to-day work.

The role covers frontline support, issue troubleshooting, escalation, stakeholder relations, admin tasks, and contributing to training and service-improvement efforts within a

Formación

• Strong communication and organisational skills.
• Experience in service desk, system support, or customer service.
• Ability to troubleshoot and coordinate escalations.

Responsabilidades

• Provide frontline support to internal and external users via service desk inbox and phone line.
• Troubleshoot system issues and coordinate escalation to senior team members or vendor.
• Build positive relationships with stakeholders and deliver high-quality customer service.
• Assist with system administration tasks, records management and documentation.
• Support training activities and contribute to service improvements.

Conocimientos

Customer service

Communication

Organisation

Problem solving

Descripción del empleo

ACT Government seeks a motivated System Support Officer to join CAMPS, supporting contract management, project delivery, invoice processing, and reporting for infrastructure projects. You’ll be the first point of contact for users, delivering high-quality support and ensuring CAMPS is used effectively in day-to-day work.

The role covers frontline support, issue troubleshooting, escalation, stakeholder relations, admin tasks, and contributing to training and service-improvement efforts within a