ICT Service Desk Agent - First-Line Support (Hybrid)

ACT; Canberra; Hybrid; AUD 55,000 - 65,000; Full time

Job summary

The ACT Government is seeking a Service Delivery Officer to join the ICT Service Desk in Canberra. This full-time temporary role provides first-level ICT support to staff, handling calls, emails, troubleshooting, and incident logging.

On-site field support is required on a rotational basis, with opportunities for permanency and flexible/hybrid work. You will contribute to service outcomes within KPI targets, communicate effectively, and support staff with ICT issues while pursuing professional

Qualifications

• A provisional or full driver’s licence class C is essential.
• Australian citizenship at time of application and ability to obtain/maintain security clearance at BASELINE level.

Responsibilities

• Answer phone calls and respond to emails.
• Perform first level ICT troubleshooting and log ICT requests or incidents.
• Provide face-to-face on-site field support on a rotational basis.

Job description

The ACT Government is seeking a Service Delivery Officer to join the ICT Service Desk in Canberra. This full-time temporary role provides first-level ICT support to staff, handling calls, emails, troubleshooting, and incident logging.

On-site field support is required on a rotational basis, with opportunities for permanency and flexible/hybrid work. You will contribute to service outcomes within KPI targets, communicate effectively, and support staff with ICT issues while pursuing professional