Temporary CAMPS System Support Officer – Hybrid & Flexible

Council Jobs; Canberra; Hybrid; AUD 79,000 - 84,000; Full time

Job summary

Council Jobs in Canberra is seeking a motivated Contract and Management Payment System Support Officer to join our Infrastructure Canberra team. You will be the first point of contact for CAMPS users and provide frontline support across internal and external teams.

You will troubleshoot issues, coordinate escalations, and assist with system administration, records management, and training activities to ensure smooth operation of CAMPS in infrastructure projects across the ACT Government.

Qualifications

• Experience in a service desk, system support, administration or customer service environment.
• Strong communication and organisational skills with attention to detail.
• Ability to work collaboratively in a small team and deliver high-quality support.

Responsibilities

• Provide frontline support to internal and external users via service desk inbox and phone line.
• Troubleshoot system issues and coordinate escalation to senior team or vendor.
• Build positive relationships with stakeholders and deliver high-quality customer service.
• Assist with system administration activities, records management and other admin tasks supporting CAMPS.
• Support the delivery of training activities and contribute to service improvements.

Skills

Service desk experience

System support

Administration

Customer service

Job description

Council Jobs in Canberra is seeking a motivated Contract and Management Payment System Support Officer to join our Infrastructure Canberra team. You will be the first point of contact for CAMPS users and provide frontline support across internal and external teams.

You will troubleshoot issues, coordinate escalations, and assist with system administration, records management, and training activities to ensure smooth operation of CAMPS in infrastructure projects across the ACT Government.