Contract and Management Payment System Support Officer | Full-time Temporary with a Possibility of Permanency

ACT Government; Canberra; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

ACT Government seeks a motivated System Support Officer to join CAMPS, supporting contract management, project delivery, invoice processing, and reporting for infrastructure projects. You’ll be the first point of contact for users, delivering high-quality support and ensuring CAMPS is used effectively in day-to-day work.

The role covers frontline support, issue troubleshooting, escalation, stakeholder relations, admin tasks, and contributing to training and service-improvement efforts within a

Qualifications

• Strong communication and organisational skills.
• Experience in service desk, system support, or customer service.
• Ability to troubleshoot and coordinate escalations.

Responsibilities

• Provide frontline support to internal and external users via service desk inbox and phone line.
• Troubleshoot system issues and coordinate escalation to senior team members or vendor.
• Build positive relationships with stakeholders and deliver high-quality customer service.
• Assist with system administration tasks, records management and documentation.
• Support training activities and contribute to service improvements.

Skills

Customer service

Communication

Organisation

Problem solving

Job description

Contract and Management Payment System Support Officer
Full-time Temporary with a Possibility of Permanency

Details: We're looking for a motivated and customer-focused System Support Officer to join our team.

In this role, you'll be part of a small, collaborative team supporting the Contract and Management Payment System (CAMPS), a critical business system used across the ACT Government to support contract management, project delivery, invoice processing, payment administration, and reporting for infrastructure projects.

If you enjoy helping people, solving problems, and working with technology, this could be the perfect opportunity for you. As the first point of contact for system users, you'll play an important role in delivering high-quality support and ensuring users can effectively utilise CAMPS in their day‑to‑day work.

In this role, you will:

• Provide responsive frontline support to internal and external users, managing enquiries through the service desk inbox and phone line.
• Troubleshoot system issues and coordinate the escalation of more complex matters to senior team members or the system vendor.
• Build positive working relationships with stakeholders and deliver high‑quality customer service.
• Assist with system administration activities, records management, documentation, and other administrative tasks that support the operation of CAMPS.
• Support the delivery of training activities and contribute to the ongoing improvement of user support services.

We're seeking someone with strong communication and organisational skills, attention to detail, and a commitment to delivering excellent customer service. Experience working in a service desk, system support, administration, or customer service environment will be highly regarded.

This is an excellent opportunity to join a supportive team, develop your system administration capability, and contribute to the operation of a business‑critical system that supports the delivery of infrastructure projects across the ACT Government.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Note: This is a temporary position available from 28 November 2026 to 31 March 2027 with the possibility of permanency.

Selection may be based on application and referee reports only.

This position is located in a workplace designated for activity‑based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part‑time hours, job‑sharing, flexible start, and finish times.

Current and former ADF members are encouraged to apply.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed‑term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

#LI-DNI

Note

This is a temporary position available from 28 November 2026 to 31 March 2027 with the possibility of permanency.