Contract And Management Payment System Support Officer

Council Jobs; Canberra; Hybrid; AUD 79.000 - 84.000; Vollzeit

Zusammenfassung

Council Jobs in Canberra is seeking a motivated Contract and Management Payment System Support Officer to join our Infrastructure Canberra team. You will be the first point of contact for CAMPS users and provide frontline support across internal and external teams.

You will troubleshoot issues, coordinate escalations, and assist with system administration, records management, and training activities to ensure smooth operation of CAMPS in infrastructure projects across the ACT Government.

Qualifikationen

• Experience in a service desk, system support, administration or customer service environment.
• Strong communication and organisational skills with attention to detail.
• Ability to work collaboratively in a small team and deliver high-quality support.

Aufgaben

• Provide frontline support to internal and external users via service desk inbox and phone line.
• Troubleshoot system issues and coordinate escalation to senior team or vendor.
• Build positive relationships with stakeholders and deliver high-quality customer service.
• Assist with system administration activities, records management and other admin tasks supporting CAMPS.
• Support the delivery of training activities and contribute to service improvements.

Kenntnisse

Service desk experience

System support

Administration

Customer service

Jobbeschreibung

Contract And Management Payment System Support Officer

Classification: Administrative Services Officer Class 3 Salary: $78,755 - $84,284 plus superannuation Position No: 52515 Directorate: Infrastructure Canberra Advertised (Gazettal date): 06 November 2026 Contact Officer: George Dekantios on***************@act.gov.auor(02) 6207 6***

Details: We're looking for a motivated and customer-focused System Support Officer to join our team.

In this role, you'll be part of a small, collaborative team supporting the Contract and Management Payment System (CAMPS), a critical business system used across the ACT Government to support contract management, project delivery, invoice processing, payment administration, and reporting for infrastructure projects.

If you enjoy helping people, solving problems, and working with technology, this could be the perfect opportunity for you. As the first point of contact for system users, you'll play an important role in delivering high-quality support and ensuring users can effectively utilise CAMPS in their day-to-day work.

In this role, you will:

• Provide responsive frontline support to internal and external users, managing enquiries through the service desk inbox and phone line.
• Troubleshoot system issues and coordinate the escalation of more complex matters to senior team members or the system vendor.
• Build positive working relationships with stakeholders and deliver high-quality customer service.
• Assist with system administration activities, records management, documentation, and other administrative tasks that support the operation of CAMPS.
• Support the delivery of training activities and contribute to the ongoing improvement of user support services.

We're seeking someone with strong communication and organisational skills, attention to detail, and a commitment to delivering excellent customer service. Experience working in a service desk, system support, administration, or customer service environment will be highly regarded.

This is an excellent opportunity to join a supportive team, develop your system administration capability, and contribute to the operation of a business-critical system that supports the delivery of infrastructure projects across the ACT Government.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Note: This is a temporary position available from 28 November 2026 to 31 March 2027 with the possibility of permanency.

Selection may be based on application and referee reports only.

This position is located in a workplace designated for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

Current and former ADF members are encouraged to apply.

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Closes: 13 November 2026