Customer Service Agent

Talent Corp; City of Parramatta; Hybride; AUD 43 000 - 61 000; Plein temps

Avantages offerts par ce poste

Hybrid work options

Contract extension possible

Résumé du poste

Talent International is currently recruiting a Customer Service Agent to work for the NSW Government, based in Parramatta. This 4-month contract comes with a view to extension and pays AU$37.50 per hour plus Super.

The role involves 7.5 hours a day (37.5 hours/week) with flexible/hybrid working options. You will assess customer eligibility for government assistance, communicate with customers by phone and email, and liaise with energy retailers to coordinate support.

Qualifications

• Experience in high-volume contact centre or customer service environments.
• Strong written and verbal communication skills.
• Ability to learn and apply complex information quickly.
• Proactive, adaptable and can-do attitude.
• High attention to detail and integrity in decision-making.
• Confidence working with vulnerable or distressed customers.

Responsabilités

• Assess customer eligibility for government assistance programs.
• Communicate with customers via phone and email.
• Liaise with energy retailers to coordinate support for customers.
• Provide clear, accurate and empathetic customer service.
• Work within established frameworks to make eligibility decisions.
• Meet KPIs in a fast-paced, high-volume environment.

Connaissances

Customer service

High-volume calls

Empathy

Communication

Description du poste

Talent International is currently recruiting multiple Customer Service Agent to work for the NSW Government , based in Parramatta. This position is a 4-month contract with a view to be extended, and the role pays $37.50 per hour + Super.

7.5 hours a day / 37.5 hours a week

Flexible/Hybrid working options available

About the Role

The program delivers crisis payments and energy support worth millions of dollars annually.

In this role, you will:

• Assess customer eligibility for government assistance programs
• Communicate with customers via phone and email
• Liaise with energy retailers to coordinate support for customers
• Provide clear, accurate and empathetic customer service
• Work within established frameworks to make eligibility decisions
• Meet KPIs in a fast-paced, high-volume environment

About You

We are looking for candidates who have:

• Experience in high-volume contact centre or customer service environments
• Strong communication skills (written and verbal)
• Ability to quickly learn and apply complex information
• A proactive, adaptable and can-do attitude
• High attention to detail and integrity in decision-making
• Confidence working with vulnerable or distressed customers