Call Centre Operator

Government client (agency undisclosed); Sydney; On-site; AUD 58,000 - 66,000; Full time

Benefits offered by this job

Sydney CBD location

Structured onboarding

Supportive team environment

Job summary

DFP is offering a temporary assignment in Sydney CBD for a contact centre role focused on healthcare sector customer service. You will handle high-volume enquiries via phone, email and web channels, recording interactions in internal systems and meeting KPI targets.

Join a supportive team with structured onboarding and opportunities to develop administration and stakeholder service experience. Availability to commence on 12 October 2026 is requested.

Qualifications

• Experience in a contact centre or high-volume customer service environment.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, KPI-driven environment.
• Strong attention to detail and accurate data entry.
• Availability to commence on 12 October 2026.

Responsibilities

• Respond to enquiries via phone, email and web channels in accordance with guidelines.
• Assist healthcare professionals with registration-related enquiries.
• Accurately record customer interactions and update information in internal systems.
• Meet performance expectations relating to call handling, schedule adherence and quality.
• Escalate or refer complex enquiries to the appropriate team.
• Adapt communication style to support customers from diverse backgrounds.
• Maintain confidentiality when managing sensitive information.
• Contribute to continuous improvement across the contact centre.
• Participate in coaching, feedback and performance development activities.

Skills

Customer service

High-volume environment

Communication skills

Data entry accuracy

Tools

CRM software

Job description

What’s on offer

• Temporary assignment from October to December 2026 ( Potential for the assignment to be extended)
• $42.85p/h + Super
• Full time, Monday to Friday, 9am–5pm
• Convenient Sydney CBD location
• Valuable experience within the healthcare sector
• Structured onboarding and a supportive team environment
• An opportunity to develop your contact centre, administration and stakeholder service experience

About the RoleYou will provide high-quality customer service across multiple channels, ensuring enquiries are handled efficiently, accurately and in line with established service standards. The role requires excellent communication skills, strong attention to detail and the ability to confidently manage a high volume of enquiries in a structured, KPI-driven environment.

Key Responsibilities

• Respond to enquiries via phone, email and web channels in accordance with established guidelines
• Assist healthcare professionals with registration-related enquiries
• Accurately record customer interactions and update information within internal systems
• Meet performance expectations relating to call handling, schedule adherence, productivity and quality
• Escalate or refer complex enquiries to the appropriate team
• Adapt your communication style to support customers from diverse backgrounds
• Maintain strict confidentiality when managing sensitive information
• Contribute to continuous improvement initiatives across the contact centre
• Participate in coaching, feedback and performance development activities

Information and Records Management

• Maintain accurate and up-to-date records within internal systems
• Ensure documentation complies with relevant policies, procedures and legislative requirements
• Manage electronic files in line with established records management standards
• Complete data entry with a high level of accuracy and attention to detail

About You

• Previous experience in a contact centre or high-volume customer service environment
• Strong verbal and written communication skills
• The ability to work effectively in a fast-paced, KPI-driven environment
• Excellent attention to detail and accurate data-entry skills
• A professional, reliable and customer-focused approach
• Confidence managing challenging or complex enquiries with empathy
• Availability to commence on 12 October 2026

Applications are also encouraged from recent health graduates with strong customer service, communication and administrative skills who are interested in developing their experience within the healthcare sector.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

We look forward to hearing from you!

For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy.